Vice President & General Manager, Connected Solutions - South Florida

Role Summary

NEP is transforming how the world consumes live sports and entertainment, built on a Global Media Solutions Ecosystem. The Connected Solutions division is the growth engine of this transformation, delivering centralized production, cloud-based workflows, and connectivity for the world’s biggest properties, streamers, and networks. We are seeking a Vice President & General Manager, Connected Solutions – South Florida to serve as the senior leader accountable for NEP’s South Florida Connected Solutions hub.

About the Role

The South Florida Connected Solutions hub is one of the most complex and strategically important nodes in the Connected Solutions ecosystem, supporting centralized production, technical operations, MCR/NOC workflows, live event execution, client operations, and facility growth for major streaming, broadcast, sports, and entertainment customers.

Responsibilities

• South Florida Hub Leadership & Operational Excellence:

  • Lead the South Florida Hub: Serve as the senior executive leader for the South Florida Connected Solutions facility, ensuring the site operates as a flagship hub within NEP’s connected production ecosystem.

  • Own Operational Performance: Ensure day-to-day operations meet NEP standards for reliability, readiness, facility presentation, client service, communication, safety, and execution across all facility functions.

  • Drive Operational Standards: Lead adoption of SOPs, runbooks, escalation paths, facility workflows, and US/Global Connected Solutions standards across a large, more complex operating environment.

  • Bridge Engineering, Operations & Production: Serve as the senior connector across engineering, technical operations, production operations, MCR/NOC/TOC functions, client-facing teams, and facility support.

  • Plan for Scale: Partner with leadership on facility utilization, control room readiness, capacity planning, infrastructure needs, staffing models, and future growth requirements.

• Client Partnership & Service Delivery:

  • Serve as Senior Facility Sponsor: Act as the senior South Florida operational partner and escalation point for major customers using the facility.

  • Strengthen Client Confidence: Maintain proactive communication with customers, production partners, and account teams to ensure expectations are clear, issues are resolved quickly, and service delivery remains strong.

  • Partner with Sales, Strategic Accounts, and Account Management on customer meetings, executive site visits, renewals, expansions, local activations, and operational solutioning.

  • Protect Delivery Quality: Ensure every customer experience reflects NEP’s reputation for reliability, professionalism, operational excellence, and high-touch live production support.

• Leadership, Culture & Organizational Development:

  • Lead a Large, Multi-Disciplinary Team: Manage and develop the South Florida Connected Solutions team across operations, production support, facility operations, client-facing support, and TOC/MCR/NOC workflows, while partnering closely with engineering leadership on technical team priorities and development.

  • Build Leadership Depth: Develop managers and team leads, clarify ownership, strengthen succession planning, and ensure the facility has the leadership capacity required to scale.

  • Create a Positive, Accountable, Client-Focused Environment: Grounded in operational excellence, communication, collaboration, professionalism, and pride in the facility.

  • Lead with Executive Presence: Maintain visible, in-person leadership while also operating as a senior local representative of Connected Solutions with clients, executives, and cross-functional partners.

• Budget, Resource & Facility Management:

  • Own the South Florida Facility Budget: Manage a complex facility budget, including operating expenses, staffing resources, facility overhead, maintenance, travel, freelance support, and capital investment planning.

  • Drive Financial Performance: Partner with Finance, Production, and Operations leadership to manage utilization, labor efficiency, cost control, margin protection, forecasting, and performance against approved financial targets.

  • Prioritize Investment Needs: Identify and recommend facility, technology, staffing, and infrastructure investments needed to support current operations and future growth.

  • Manage Capacity & Risk: Ensure resource plans, facility usage, and operating models are aligned to customer demand, delivery requirements, and financial expectations.

• Live Event Support & Executive Escalation:

  • Support Critical Live Production Needs: Be available as needed for major live events, customer-critical workflows, escalations, and facility activations, including on nights, weekends, and holidays.

  • Lead Escalation Discipline: Ensure major issues are communicated clearly, resolved quickly, reviewed appropriately, and converted into operational improvements.

  • Coordinate Across Hubs: Partner with Connected Solutions facilities in Los Angeles, Dallas, New York, and other NEP locations to support multi-site workflows, shared customer delivery, and One NEP execution.

Qualifications

• 12+ years of experience in live production, broadcast operations, streaming operations, media facilities, technical operations, production operations, venue operations, or a related operational leadership environment.

• Proven experience leading large, multi-disciplinary teams in a high-pressure, client-facing, operationally complex environment.

• Experience managing a complex facility, production operation, technical operation, control room environment, MCR/NOC/TOC, or similar live media workplace strongly preferred.

• Strong client-service orientation, with experience supporting major customers, executive stakeholders, strategic accounts, or high-profile productions.

• Operational fluency in centralized production, REMI workflows, IP-based production, live event operations, facility engineering, TOC/MCR/NOC workflows, or cloud/hybrid production preferred.

• Demonstrated ability to manage large budgets, staffing plans, vendors, facility needs, utilization, operating priorities, and capital investment planning.

• Strong executive communication, organizational leadership, financial discipline, and follow-through skills.

• Bachelor’s degree or equivalent years of relevant experience.

• Must be based in or willing to work full-time from South Florida, with ability to work nights, weekends, holidays, and occasional travel as required.