Vice President Delivery

About the role

The VP, Client Delivery will drive operational excellence within the Total Talent Solutions (TTS) business, providing consistency, scalability, efficiency, and discipline to field operations and client services. This role requires acting as an operational leader and influential voice across the organization.

Responsibilities

• Analyzing Performance: Reviewing weekly productivity reports, tracking account metrics, and monitoring the TTS Compliance score to keep it above 95%.
• Strategic Advising: Recommending fulfillment strategies, order management techniques, and recruitment plans to account leaders to drive revenue generation and expand wallet share.
• Client & Partner Engagement: Cultivating strategic partnerships with clients and suppliers while managing the annual Net Promoter Score (NPS) program to constantly improve satisfaction.
• Collaborative Planning: Partnering with TTS leadership, solution design, and account PMOs to successfully execute additional revenue projects and launch new programs.

Requirements

• 10–15 years of combined business, staffing, and operations leadership experience.
• 5+ years of direct experience in field steering management.
• 8+ years of experience successfully managing and directing teams.
• Bachelor’s degree is required. An Advanced degree is strongly preferred.
• Demonstrated track record of delivering business results, driving growth, and making critical business decisions for a functional area.
• Proven experience navigating complex personnel performance information with high integrity and confidentiality.
• Willingness and ability to travel to all customer locations to conduct gap analyses and establish action plans.

Qualifications

• Strategic Execution: Ability to develop project plans, secure resources, prioritize conflicting needs, and execute multiple tasks simultaneously under self-direction.
• Analytical Thinking: Highly skilled at analyzing KPI trends, identifying root causes, researching complex issues, and developing strategic goals.
• Influence & Relationship Building: Superior coaching, conflict resolution, and persuasion skills, with a proven ability to interact with high-level decision makers and build strong cross-functional partnerships.
• Communication: Exceptional written and verbal communication skills across all corporate levels.

Skills

• Strategic Execution: Ability to develop project plans, secure resources, prioritize conflicting needs, and execute multiple tasks simultaneously under self-direction.
• Analytical Thinking: Highly skilled at analyzing KPI trends, identifying root causes, researching complex issues, and developing strategic goals.
• Influence & Relationship Building: Superior coaching, conflict resolution, and persuasion skills, with a proven ability to interact with high-level decision makers and build strong cross-functional partnerships.
• Communication: Exceptional written and verbal communication skills across all corporate levels.

Benefits

Base salary range for this position is $150,000.00 - $220,000.00. Randstad offers a comprehensive benefits package, including medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

Pay

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Schedule

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Next Steps

If you recognize yourself in the profile above, we invite you to apply for this role.