Vice President, Delivery

About the role

Responsible to ensure that the delivery of Pharmacy implementation projects meets contractual specifications. Shapes and drives strategies to ensure that company's delivery model remains a competitive differentiator through expert talent, implementation and unparalleled quality. Leads the company's key client implementation initiatives through our global delivery networks with a focus on ensuring quality and consistency of delivery to our clients. Leads cutting edge capability areas in service of client and internal implementation efforts.

Responsibilities

• Shapes project/program management vision and strategic direction for a major segment of the technology business within the organization.
• Collaborates with industry verticals, support and offerings to support the vision and drive results.
• Creates strategies to establish business in new markets or in current accounts.
• Oversees the execution of program offerings and project plans, schedules, budgets and deliverables.
• Ensures access and availability of resources for projects, defines and assigns major project roles.
• Monitors program/projects from initiation through delivery.
• Identifies gaps in strategy across teams and works with leaders and teams across the organization to improve and or redefine processes for result.
• Responsible for achievement of overall financial and performance objectives of programs/projects.
• Monitors financial indicators and budget variances and determines course of action to achieve program objectives as appropriate.
• Oversees legal, contractual and customer processes to ensure compliance with agreed upon requirements.
• Ensures compliance with global or country specific requirements.
• Oversees major proposal efforts.
• Identifies, pursues and participates as lead or co-negotiator with clients, sub-contractors and vendors to win and/or maintain business.
• Develops and maintains productive relationships with key clients, stakeholders and technology partners to facilitate cross-organizational communications, coordination and transparency.
• Partners with our Engineering organization to support a strong technology foundation for our Pharmacy platform, driving innovation through applying modern, cloud-native, architecture principals, AI/ML, and the latest healthcare interoperability standards (FHIR, HL7).
• Leverages across the organization to develop client feedback mechanism. Assesses feedback and incorporates change as appropriate into future programs.
• Identifies and determines global implications of program parameters and redefines, redesigns or revises as appropriate to increase customer responsiveness and satisfaction.
• Reviews and is responsible for the organization-wide integration of consistent project management methodologies and terminology.
• Directs overall personnel activity of the area which may include directors and senior and specialized personnel regarding staffing, retention and compliance.
• Ensures department resources are properly allocated.
• Maintains open communication between employees and management, with direct intervention as appropriate.
• Directs, manages, develops and oversees budget; ensures activities are appropriately funded, coordinated and managed according to the guidelines/constraints of resource allocations.
• Oversees and manages expenditures related to business/accounts.
• Balances cost savings with needs of the department.

Qualifications

• Fifteen or more years in a supervisory or management capacity included.
• Experience working with a product and services delivery in a global environment.
• Experience working in a global organization of size, scope and complexity.
• Experience working with management implications of various forms of financial data and contracts/service agreements.
• Experience and working knowledge of modern, cloud-native architectures (AWS preferred), modern software architecture principles, and healthcare interoperability frameworks/standards for connecting with payers, providers, and pharmacy networks.
• Experience with large-scale cloud migrations for legacy PBM systems.
• Five or more years of experience with Medicaid and MCO processes, with five or more years in PBM implementation.

Pay

The pay range for this position is $160,000.00 - $228,600.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors.

Schedule

This position is 100% remote with up to 15% travel annually.

Benefits

• Generous, flexible vacation policy
• 401(k) employer match
• Comprehensive health benefits
• Educational assistance
• Leadership and technical development academies to help build your skills and capabilities