Vice President, Data & Insights, North America

Responsibilities

• Develop and execute an enterprise data and insights strategy aligned with marketing and fundraising goals
• Serve as a strategic thought partner to executive leadership on data-driven growth opportunities, donor trends, and performance optimization
• Champion a culture of data literacy and evidence-based decision-making across North America
• Lead advanced marketing and fundraising analytics to optimize donor acquisition, retention, upgrade, and net revenue across channels including digital, direct mail, events, and major gifts
• Design and implement segmentation, predictive modeling, and personalization strategies to enhance donor engagement and return on investment
• Deliver actionable insights on campaign performance, audience behavior, and emerging opportunities to inform strategic decisions
• Establish standard reporting and dashboards that enable consistent evaluation across fundraising programs and alignment with industry best practices
• Define KPIs and measurement frameworks aligned with marketing and fundraising objectives
• Translate complex data into clear, compelling narratives that inform executive and operational decision-making
• Oversee the organization’s data ecosystem, including Salesforce, marketing automation platforms, data warehouses, and analytics tools
• Establish and maintain best practices in data governance, data quality, privacy, and compliance
• Partner with Global Technology Solutions (GTS) and external vendors to ensure scalable, secure, and integrated data solutions
• Evaluate and implement emerging tools in data science, AI, and marketing technology to enhance fundraising performance
• Drive experimentation and A/B testing across campaigns and channels
• Build, lead, and develop a high-performing Data & Insights team encompassing business intelligence and analytics, data science and systems, gift processing, and data quality
• Invest in team development, diversity, continuous learning, and effective cross-functional collaboration
• Manage the Data & Insights budget and contribute to North America regional leadership strategy
• Ensure CRM data integrity and compliance in alignment with finance requirements, annual audit standards, and US and Canada statutory regulations
• Optimize gift processing protocols, forecasting, and budget processes to ensure accurate and reliable projections
• Interview, hire, onboard, and coach staff while coordinating team workload, priorities, and delivery
• Participate in IJM’s community of spiritual formation

Qualifications

• Master’s degree in Data Analytics, Data Science, or a related field, or equivalent professional experience
• At least 12 years of progressive professional experience, ideally in nonprofit advancement with a background in fundraising analytics, reporting, and prospect development
• At least 5 years of senior leadership experience with direct personnel management responsibilities
• Demonstrated expertise in business intelligence, data analytics, reporting, and performance measurement
• Strong experience with Salesforce reporting and analytics tools, with Tableau experience strongly preferred
• Experience overseeing enterprise data infrastructure, governance, quality, and hygiene
• Knowledge of US and Canada fundraising, prospect management principles, and ethics
• Knowledge of US and Canada data privacy regulations and nonprofit compliance requirements
• Experience working with remote, distributed, and cross-cultural teams
• Proven ability to successfully manage, motivate, mentor, and retain highly skilled analytics and prospect development staff
• Mature orthodox Christian faith as defined by the Apostles’ Creed

Critical Qualities

• Eager commitment to IJM's Core Values: Christian, Professional and Bridge-Building
• Self-starter with strong initiative
• Disciplined with priorities
• Strong interpersonal skills and self-awareness
• Exceptional verbal and written communication
• Flexible, collaborative and eager to support others
• Effective team player who fosters collaborative environment
• Adept at creative problem solving