Vice President, Corporate Services Manager - Administration
Position Overview
The Vice President, Corporate Services & Administration Manager (Americas) is a senior operational leader responsible for delivering best-in-class administrative services and corporate support functions across the Americas for a financial services firm of approximately 1,200 employees.
Essential Job Functions
Administrative Services Strategy & Leadership (Americas)
Establish consistent regional operating models for Corporate Services functions
Define clear roles, responsibilities, and decision rights to eliminate ambiguity for Executive Assistants, Office Managers, and Corporate Services leadership
Introduce governance, escalation paths, and service boundaries to prevent role creep
Create durable structures that reduce reliance on informal or ad-hoc arrangements
Provide strategic and day-to-day leadership to the Americas EA organization (35 EAs), ensuring consistent standards, coverage, and service levels across offices and business lines
Ensure a consistent, high-quality EA experience across offices, while adapting to local business needs and leadership preferences
Support organizational changes including leadership transitions, growth, restructures, and office initiatives
Build and maintain a high-performing EA operating model, including: Executive coverage and allocation strategy (banding, ratios, and workload balancing), Service standards and "ways of working" (calendar management, travel, expenses, meeting logistics, communications), Own EA talent lifecycle: Hiring, onboarding, coaching, performance management, and succession planning, Skills development programs (executive presence, business acumen, system/tools, event/meeting excellence), Drive engagement, retention, and culture within EA community through mentorship, recognition, and career pathways
Corporate Services & Administration Operations
Oversee core corporate administration services and programs in partnership with internal teams and vendors, which may include: Office services and front-of-house coordination, Business meeting and event logistics, Travel, expense, and purchasing support processes, Executive office operations and special projects
Ensure services are delivered with a strong client-service mindset while maintaining cost discipline and control standards
Conference Services & Reception Oversight
Oversee the conference services and reception/front-of-house teams across Americas locations
Ensure a consistently high-quality experience for internal and external visitors, meetings, and firm-hosted events
Define service standards, staffing models, and escalation protocols for conference rooms, executive meeting support, and reception coverage
Partner with Facilities, and IT to ensure meeting spaces, technology, and access protocols meet business and compliance requirements
Corporate Travel Program
Assist in the design and launch the firm’s first enterprise-wide corporate travel program, including: Travel policy development (air, hotel, ground, upgrades, exceptions, approvals), Executive travel standards and white-glove support expectations, Key stakeholder in selection and onboarding of travel vendors and tools (TMC, booking platforms, travel risk providers)
Partner with Finance, Risk, Compliance, HR, and IT to ensure: Cost management and reporting transparency, Duty-of-care, traveler tracking, and emergency protocols, Alignment with financial services regulatory expectations
Integrate travel support into the EA service model, clarifying roles between EAs, travelers, and vendors
Establish ongoing governance, metrics, and continuous improvement for the travel program
Governance, Controls & Process Excellence
Develop and maintain SOPs across administrative support, travel coordination, meetings, expenses, and executive support
Ensure strong controls related to confidentiality, approvals, spend, and records management
Identify inefficiencies and implement scalable, standardized processes across the region
Executive & Stakeholder Partnership
Act as a senior operational partner to executive leadership, business heads, and regional management
Manage escalations for sensitive executive support and travel matters
Partner closely with: HR (talent, policy, career paths), Finance (budgets, T&E spend, reporting), IT (tools and platforms), Facilities/Workplace and Risk & Compliance
Budgeting, Vendor & Tool Oversight
Manage budgets related to administrative services and corporate travel
Oversee vendor relationships (travel management, staffing agencies, event providers)
Track vendor performance against SLAs, cost containment, service quality, and user satisfaction
Metrics, Reporting & Continuous Improvement
Establish KPIs for EA services and the travel program (service quality, coverage, spend, compliance, satisfaction)
Deliver periodic reporting to senior management with actionable insights
Drive continuous improvement initiatives based on data and stakeholder feedback
Education And/or Work Requirements
10+ years of experience in corporate administration, executive services, corporate operations, or similar roles
5+ years leading multi-site teams at scale within a complex organization
Demonstrated experience designing and implementing enterprise programs (e.g., travel, shared services, operational frameworks)
Strong understanding of executive-level support in a professional services or financial services environment
Proven ability to operate with discretion, sound judgment, and executive-level presence
Strong process orientation with experience building governance, controls, and metrics from the ground up
Financial services or other regulated industry experience
Prior ownership or transformation of a corporate travel and expense program
Experience supporting senior front-office or C-suite leaders
Required Knowledge, Skills, And Abilities
Strategic Operations Leadership
Talent Development & Team Building
Executive Stakeholder Management
Change & Program Implementation
Risk Awareness & Confidentiality
Operational Rigor & Continuous Improvement
Salary Range
$150,000 - $185,000