Vice President, Client Service Management

About the role

We’re seeking a future team member for the role of Vice President, Client Service Management (Account Manager) to join our Managed Account Solutions platform. This role is located in Berwyn, PA.

Responsibilities

• Serve as the primary contact for assigned clients, delivering a high-quality client experience and overseeing day-to-day relationship management.
• Build and maintain strong client relationships, acting as a trusted advisor and advocate for client needs.
• Manage complex client issues and escalations, partnering with internal teams to drive timely and effective resolution.
• Develop and execute client service strategies that align with client goals and BNY’s commercial strategy to support retention, satisfaction, and growth.
• Lead client meetings, service reviews, and ongoing communications to provide updates on priorities, initiatives, and platform enhancements.
• Own and coordinate client initiatives across internal and external stakeholders to ensure successful delivery and alignment on key commitments.
• Develop a strong understanding of each client’s business to identify opportunities for improved service, adoption, and strategic growth; includes managing client master agreements and service inventories; supporting alignment on service levels, deliverables, and best practices.
• Partner across teams to identify trends and implement improvements that proactively enhance the client experience and strengthen service delivery.
• Contribute to a collaborative team environment by sharing knowledge, supporting colleagues, and representing the organization in client and industry settings as needed.
• Help evolve the client service model, including service commitments, governance routines, and SLA enhancements.

Requirements

• Bachelor’s degree in Finance, Business Administration, Accounting, or a related field, or the equivalent combination of education and experience.
• 7 or more years of relevant experience in client relationship/account management, client service, or a similar externally facing role required; broader industry experience strongly preferred.
• Experience with SMAs, managed accounts, separately managed accounts, or asset management is preferred.
• Experience managing complex client issues and coordinating resolution across cross-functional teams.
• Prior experience building and maintaining long-term client partnerships and partnering with senior stakeholders; C-suite relationship exposure is a plus.
• Experience supporting strategic initiatives, projects of varying scale, service reviews, and continuous improvement efforts.
• Strong client relationship management and account management capabilities.
• Excellent problem-solving and issue-resolution skills.
• Strong verbal and written communication skills.
• Able to influence stakeholders and coordinate across multifunctional teams.
• Strong organizational skills and follow-through with ability to prioritize multiple tasks and manage time effectively.
• Commercial awareness and strategic thinking.
• Able to work both collaboratively and independently with minimal oversight.

Qualifications

None specified.

Skills

None specified.

Benefits

Details of benefits will be provided if an employee receives an offer of employment.

Pay

Details of the expected base salary for this position when employment commences can be found in the Job Info section at the bottom of the posting. Base salary offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience.

Schedule

Expected travel is approximately 10% to 20%.