Vice President, Corporate Services Manager - Administration

Position Overview

The Vice President, Corporate Services & Administration Manager (Americas) is a senior operational leader responsible for delivering best-in-class administrative services and corporate support functions across the Americas for a financial services firm of approximately 1,200 employees.

Essential Job Functions

• Administrative Services Strategy & Leadership (Americas)

  • Establish consistent regional operating models for Corporate Services functions

  • Define clear roles, responsibilities, and decision rights to eliminate ambiguity for Executive Assistants, Office Managers, and Corporate Services leadership

  • Introduce governance, escalation paths, and service boundaries to prevent role creep

  • Create durable structures that reduce reliance on informal or ad-hoc arrangements

  • Provide strategic and day-to-day leadership to the Americas EA organization (35 EAs), ensuring consistent standards, coverage, and service levels across offices and business lines

  • Ensure a consistent, high-quality EA experience across offices, while adapting to local business needs and leadership preferences

  • Build and maintain a high-performing EA operating model, including:

    • Executive coverage and allocation strategy (banding, ratios, and workload balancing)

    • Service standards and "ways of working" (calendar management, travel, expenses, meeting logistics, communications)

    • Own EA talent lifecycle: Hiring, onboarding, coaching, performance management, and succession planning

    • Skills development programs (executive presence, business acumen, system/tools, event/meeting excellence)

    • Drive engagement, retention, and culture within EA community through mentorship, recognition, and career pathways

• Corporate Services & Administration Operations

  • Oversee core corporate administration services and programs in partnership with internal teams and vendors, which may include:

    • Office services and front-of-house coordination

    • Business meeting and event logistics

    • Travel, expense, and purchasing support processes

    • Executive office operations and special projects

  • Conference Services & Reception Oversight

    • Oversee the conference services and reception/front-of-house teams across Americas locations

    • Ensure a consistently high-quality experience for internal and external visitors, meetings, and firm-hosted events

    • Define service standards, staffing models, and escalation protocols for conference rooms, executive meeting support, and reception coverage

    • Partner with Facilities, and IT to ensure meeting spaces, technology, and access protocols meet business and compliance requirements

  • Corporate Travel Program

    • Assist in the design and launch the firm’s first enterprise-wide corporate travel program, including:

      • Travel policy development (air, hotel, ground, upgrades, exceptions, approvals)

      • Executive travel standards and white-glove support expectations

    • Governance, Controls & Process Excellence

      • Develop and maintain SOPs across administrative support, travel coordination, meetings, expenses, and executive support

      • Ensure strong controls related to confidentiality, approvals, spend, and records management

      • Identify inefficiencies and implement scalable, standardized processes across the region

    • Executive & Stakeholder Partnership

      • Act as a senior operational partner to executive leadership, business heads, and regional management

      • Manage escalations for sensitive executive support and travel matters

      • Partner closely with:

        • HR (talent, policy, career paths)

        • Finance (budgets, T&E spend, reporting)

        • IT (tools and platforms)

        • Facilities/Workplace and Risk & Compliance

      • Budgeting, Vendor & Tool Oversight

        • Manage budgets related to administrative services and corporate travel

        • Oversee vendor relationships (travel management, staffing agencies, event providers)

        • Track vendor performance against SLAs, cost containment, service quality, and user satisfaction

      • Metrics, Reporting & Continuous Improvement

        • Establish KPIs for EA services and the travel program (service quality, coverage, spend, compliance, satisfaction)

        • Deliver periodic reporting to senior management with actionable insights

        • Drive continuous improvement initiatives based on data and stakeholder feedback

    Education And/or Work Requirements

    • 10+ years of experience in corporate administration, executive services, corporate operations, or similar roles

    • 5+ years leading multi-site teams at scale within a complex organization

    • Demonstrated experience designing and implementing enterprise programs (e.g., travel, shared services, operational frameworks)

    • Strong understanding of executive-level support in a professional services or financial services environment

    • Proven ability to operate with discretion, sound judgment, and executive-level presence

    • Strong process orientation with experience building governance, controls, and metrics from the ground up

    • Financial services or other regulated industry experience

    • Prior ownership or transformation of a corporate travel and expense program

    • Experience supporting senior front-office or C-suite leaders

    Required Knowledge, Skills, And Abilities

    • Strategic Operations Leadership

    • Talent Development & Team Building

    • Executive Stakeholder Management

    • Change & Program Implementation

    • Risk Awareness & Confidentiality

    • Operational Rigor & Continuous Improvement

    Salary Range

    $150,000 - $185,000