Vice President, Commercial Division

About the role

The American Arbitration Association is seeking a dynamic and experienced Vice President, Commercial Division, to help lead and grow the AAA’s core dispute resolution practice areas. This is an opportunity for a strategic, relationship-focused leader to play a key role in advancing the AAA’s mission and strengthening its position as a trusted leader in commercial arbitration and mediation. In this highly visible role, the Vice President will provide leadership for commercial arbitration and mediation services, support operational excellence, deepen relationships with clients and stakeholders, and help identify new growth opportunities. The successful candidate will bring strong business judgment, a deep understanding of dispute resolution or legal services, and the ability to engage credibly with law firms, corporate counsel, industry organizations, arbitrators, mediators, and the broader business community.

Responsibilities

• Lead and support the delivery of high-quality commercial arbitration and mediation services.
• Develop and execute strategies to expand the AAA’s commercial ADR services, strengthen key relationships, and identify new business opportunities.
• Build and maintain trusted relationships with law firms, corporate legal departments, business leaders, industry groups, bar associations, arbitrators, mediators, and other key stakeholders.
• Serve as a visible representative of the AAA in the commercial dispute resolution community, including at industry events, conferences, meetings, and client-facing programs.
• Provide leadership, coaching, and direction to Directors and team members, including performance management, professional development, and support for a high-performing and engaged team culture.
• Oversee and provide guidance on complex arbitration and mediation matters, ensuring consistent adherence to AAA rules, procedures, service standards, and best practices.
• Collaborate with senior leadership, business development, Panel Resources & Development, regional leaders, and other internal partners to share insights, strengthen service delivery, and support organizational growth.
• Use data, market