Vice President, Client Operations - CLO/Structured Debt

About the role

We're seeking a Vice President, Client Operations - CLO/Structured Debt to join our Structured Debt Client Platform within Client Operations and Reporting, located in Houston, Texas.

In this role, you will:

• Lead support for major external clients by resolving complex operational and technical issues, ensuring requests are executed, and directing clients to appropriate resources at BNY.
• Apply advanced problem-solving skills, judgment, and experience to analyze complex information and deliver high-quality service to a specialized client base, resolving the most complex or non-routine inquiries.
• Leverage in-depth knowledge of BNY products and services across lines of business and geographies to proactively identify client needs, contribute to business development efforts, and propose expanded offerings for front-office consideration.
• Participate in and lead internal initiatives to improve the client experience, develop process improvements based on client service best practices, and support multiple complex client accounts.

Requirements

• Bachelor’s degree in business, Finance, or a related field. Advanced degree or professional certification preferred.
• Typically, 7-12 years of experience.
• Relevant client service/operations experience in financial services preferred.
• Corporate Trust and CLO/CDO backgrounds preferred.
• SOLVAS experience preferred.

Skills

• Analytical and problem-solving skills with proficiency in finance/accounting, compliance/reporting, and reconciliation; ability to interpret complex data and make informed decisions.
• Excellent communication and interpersonal skills with the ability to build strong relationships with clients and internal teams; thorough understanding of industry regulations and standards.
• Demonstrated experience leading teams and providing guidance to less experienced team members.

About Us

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance.

About The Team

At BNY, our culture speaks for itself. Check out the latest BNY news at BNY Newsroom & BNY LinkedIn.

Here’s a few of our recent awards:

• America’s Most Innovative Companies, Fortune, 2025
• World’s Most Admired Companies, Fortune 2025
• “Most Just Companies”, Just Capital and CNBC, 2025

Benefits

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

• Eligibility for an annual discretionary incentive award.
• 401(k) plan enrollment.
• Company-sponsored medical, dental, vision, and basic life insurance plans for the employee and eligible dependents.
• Various paid time off benefits, such as vacation and sick time, depending on the position offered.

Pay

BNY assesses market data to ensure a competitive compensation package for our employees. The expected base salary for this position can be found in the Job Info section of the posting. Base salary offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. Base salary is only part of the total rewards package.