Senior Vice President, Client Operations Manager - CLO/Structured Debt

About the role

The Senior Vice President, Client Operations Manager (CLO) leads multiple client service teams responsible for providing quality support to clients with transactions and resolving operational issues daily. They set policies and procedures for teams managed, contribute to strategic initiatives, and manage multiple client service/support teams.

Responsibilities

• Maintains familiarity with industry best practices and implements as appropriate.
• Sets policies and procedures for teams managed.
• Contributes to the development of strategic initiatives to improve the overall client service experience and improve team productivity and quality.
• Resolves highly complex or non-routine issues or inquiries from senior-level or key individuals at clients, as needed.
• Maintains relationships with business leaders to report client trends and needs.
• Provides strategic guidance on internal activities and initiatives designed to improve the client experience.
• Determines needed improvements through review and analysis of problems reported.
• Recruits, directs, motivates, and develops staff, maximizing their individual contribution, their professional growth, and their ability to function effectively with their colleagues as a team.
• Manages multiple client service/support teams. Responsible for the achievement of multiple team goals and objectives, talent management, and supervision of team members.

Requirements

• Bachelor’s degree or the equivalent combination of education and experience is required with an MBA preferred.
• 7-10 years of total work experience with at least 1-3 years of management experience preferred.
• Experience in an operational area and/or client services preferred.
• Strong background in Structured Finance (ideally in CLO’s), Fund Administration, and/or Alternative Asset management is strongly preferred.
• Client Service/Operations experience within financial services is strongly preferred.
• Corporate Trust background preferred.
• Strong background in engaging institutional clients to grow revenue and/or deliver against service obligations is strongly preferred.
• Strong data analysis and problem-solving skills to review test results versus expected results is strongly preferred.
• Experience in managing teams with 7 plus people are strongly preferred.

Qualifications

• Must have a Bachelor’s degree or equivalent combination of education and experience.
• At least 7-10 years of total work experience, with at least 1-3 years of management experience preferred.
• Experience in an operational area and/or client services is preferred.
• A strong background in Structured Finance (ideally in CLO’s), Fund Administration, and/or Alternative Asset management is strongly preferred.
• Client Service/Operations experience within financial services is strongly preferred.
• Corporate Trust background preferred.
• A strong background in engaging institutional clients to grow revenue and/or deliver against service obligations is strongly preferred.
• Strong data analysis and problem-solving skills to review test results versus expected results is strongly preferred.
• Experience in managing teams with 7 plus people is strongly preferred.

Skills

• Strategic thinking and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to manage multiple priorities and deadlines.
• Strong leadership and team management skills.
• Ability to analyze and interpret data.

Benefits

• Competitive compensation package.
• Flexible global resources and tools for your life’s journey.
• Health, dental, vision, and basic life insurance plans.
• Paid volunteer time.
• Generous paid leave options.
• Various paid time off benefits, such as vacation and sick time.

Pay

The expected base salary for this position when employment commences can be found in the Job Info section at the bottom of the posting. Base salary offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience.

Schedule

Full-time position based in Houston, TX.