Vice President, Business Development - CXMC

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About the role

The Vice President of Business Development (VPBD) is a strategic lead role responsible for driving the company’s profitable revenue growth through consultative solution selling, resulting in a gain in market share. This individual will hunt for new business, engage directly with clients’ multi-level stakeholders to understand their business needs, and sell “custom-fit” solutions of high financial value. The VPBD will play a crucial role in leading company growth by solving high-value problems for clients, enhancing client relationships, and ensuring revenue and profit targets are met or exceeded. As a key individual contributor, the VPBD will model company values, promote company culture, and foster close working relationships with clients and internal/external stakeholders.

Responsibilities

• Compete to win constantly and consistently by identifying and targeting potential clients through research, networking, and outreach activities.
• Develop and maintain a robust pipeline of qualified leads using channels such as cold calling, email campaigns, social media, and industry events (with Marketing support).
• Effectively utilize “pitch” scripts to increase sales conversion rates.
• Conduct thorough needs assessments to understand client business challenges, processes, and outsourcing requirements.
• Provide “custom-fit” solutions and prepare compelling sales presentations with financials, proposals, value propositions, and contracts.
• Stay informed about industry trends, competitive landscape, and emerging technologies to refine the sales approach (with Marketing support).
• Represent the company at industry events, conferences, and client meetings to promote solutions.
• Lead negotiations with prospective clients to finalize contracts and agreements, collaborating with Pricing, Legal, and other teams to facilitate deal wins.
• Understand contractual and commercial terms to ensure profitability, address client objections, and close deals promptly.
• Build and maintain strong relationships with key decision-makers and stakeholders at prospective client organizations.
• Conduct ongoing research on clients’ businesses and maintain a Key Account Plan (KAP) for each client.
• Act as the primary point of contact for clients during the sales process, ensuring a smooth and positive experience.
• Coordinate innovation sessions/events with clients, including Joint Solving, Product Knowledge training, public relations events, and consumer-facing activities.
• Identify opportunities for upselling or expanding services and coordinate Monthly and Quarterly business reviews.
• Support Client Satisfaction Surveys and related improvements.
• Work closely with internal teams to develop customized solutions that deliver measurable value to clients.
• Partner with Marketing, Product Development, and Customer Success teams to align sales strategies with product offerings and customer experiences.
• Provide feedback to product teams based on customer insights and market trends to inform future product development.
• Collaborate with Solutions Engineering, Finance, Operations, Technology, and other internal groups to ensure teams have the necessary resources to achieve goals.
• Fully utilize CRM system to maximize personal sales and support the overall Pro Sales team’s results.
• Provide ongoing updates through CRM, including revenue and profitability (Contribution Margin) projections for new and existing clients.
• Drive and track opportunity pipeline growth and measure sales effectiveness and conversion rates.

Requirements

• Degree in Business, Marketing, Technology, or a related field (considered a plus).
• Minimum of 5 years of experience in business development using consultative solutions sales within the CX and BPO industries.
• Proven ability to develop relationships with C-Level, VP, and key CX executives to close new sales, grow share of wallet, and solicit referral business.
• Track record of selling complex solutions (multi-buyer/multi-step) at the executive level in medium to large sectors, including Fortune 500 organizations.
• Success in closing transactions over $5M.
• Deep understanding of the CX/Call Center industry, including financial modeling in an outsourced environment and “outsourcing solutions” sales experience.
• Expert-level skills using Microsoft PowerPoint for Value Proposition and Excel for Financials.
• Excellent communication, negotiation, and presentation skills.
• Strong analytical and strategic thinking skills with intense attention to detail.
• Experience working in a fast-paced, dynamic environment with a “start-up” mentality, high bias for action, agility, and ability to work independently.
• Willing and able to travel as needed to meet clients, partners, and attend industry events.