Veterinary Urgent Care Receptionist

About the Role

Join a highly respected, mission-driven team at Veterinary Urgent Care Center - Dedham, where you can leverage your skills in a fast-paced urgent care setting and immediately impact patient lives. This role offers a focused, high-impact environment optimized for immediate diagnostics and efficient treatment plans, free from the distractions of general practice. As part of a supportive national network, you’ll have access to resources for professional growth, including internal specialty consultations for complex cases, robust career development programs, and tools to help you succeed in urgent medicine.

The Dedham center specializes in high-quality, non-emergency critical care for small animals, ensuring you work with state-of-the-art equipment and protocols designed for rapid decision-making. Located in Dedham, Massachusetts—a desirable community with suburban charm and easy access to Boston—you’ll enjoy a balanced lifestyle while contributing to a close-knit team.

Responsibilities

• Be the Director of First Impressions: Manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: Maintain accurate medical records, manage appointment schedules, and handle financial transactions to keep the hospital running smoothly and efficiently.
• Advocate for Pet Health: Educate clients on preventative care and other hospital services to ensure every pet receives the best possible care.
• Embody Compassion and Empathy: Serve as a calming presence for clients, demonstrating empathy and respect in every situation while treating each pet like your own.

Requirements

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred.
• A flexible schedule, including some weekends and holidays, is required.