Veterinary Receptionist - Richmond, VA

About the Role

Stratford Hills Veterinary Center is seeking an experienced Client Service Representative to join our welcoming, team-oriented small animal practice. As the first and last point of contact for our clients, our reception team plays an essential role in creating exceptional experiences while helping our medical team deliver outstanding patient care.

Why Our Veterinary Receptionists Love It Here

• Join an established, well-respected small animal practice
• Work alongside a supportive team that values collaboration and communication
• Enjoy a positive hospital culture that promotes work-life balance
• Build meaningful relationships with clients and their pets
• Expand your skills through continuing education and professional development
• Be part of a team that truly appreciates your contributions

What Our Veterinary Receptionists Do

• Welcome clients and create a friendly, professional first impression
• Answer and manage multiple phone lines efficiently
• Communicate with clients in a calm, compassionate, and knowledgeable manner
• Schedule appointments while maintaining an efficient daily schedule
• Maintain accurate electronic medical records
• Process payments and explain invoices when needed
• Review discharge instructions with clients
• Dispense routine medications and preventive products while providing basic client education
• Communicate effectively with veterinarians, technicians, and fellow reception team members
• Help ensure the hospital operates efficiently while delivering exceptional client service

What Our Veterinary Receptionists Bring

• Previous veterinary reception or client service experience preferred
• Experience in a veterinary hospital is strongly preferred
• Fear Free Certification is a plus
• Experience with Avimark practice management software is beneficial
• Outstanding verbal and written communication skills
• Excellent attention to detail and organizational abilities
• A caring, compassionate, and dependable personality
• The ability to multitask and remain organized in a busy environment
• Initiative, professionalism, and a willingness to continue learning
• A positive, team-oriented attitude

Schedule

Monday – Friday with rotating Saturdays

Benefits

Financial Rewards that Grow with You: Competitive compensation, 401(k) matching, Roth retirement savings, 529 Savings Plan, and referral bonuses

Wellness & Peace of Mind: Medical, dental, and vision insurance, paid time off (sick time / PTO), free or discounted laboratory work for employee pets, pet discounts on services and products, and pet food discount program

Professional Growth & Recognition: Quarterly Team Rewards Bonus Program, professional development opportunities, continuing education allowance, and uniform allowance

Lifestyle Perks You'll Appreciate: Employee Assistance Program, employee discount program, company-specific online community designed to support your personal and professional growth, and a supportive workplace culture that values work-life balance

The Extras You'll Actually Feel

At Stratford Hills Veterinary Center, we know that exceptional patient care starts with an exceptional team. We work hard to create a workplace where employees feel respected, supported, and encouraged to grow. Whether you're helping a nervous pet parent, collaborating with teammates, or learning something new, you'll find a culture built on kindness, communication, and teamwork.