Veterinary Receptionist

Primary Responsibilities

• Performs the posting of daily transactions and hospital invoices.
• Collections on accounts, including past-due accounts.
• Ensures payment policy is followed and proper documents are obtained from clients.
• Completes end of day reporting and reconciliation of payments received.
• Accurately schedules appointments based on pet needs and required time allotments.
• Verifies all services requested by client.
• Maintains daily, weekly and monthly DVM schedule to optimize patient care.
• Greet clients with a smile and verify all information is correct.
• Maintain clinic flow by rooming clients quickly, communicating with medical staff and keeping track of waiting clients.
• Communicate with clients about current or upcoming visits and recommended services.
• Communicate pricing using estimate tools.
• Serve as a representative of the hospital, displaying courtesy, tact, consideration, and a positive attitude in all interactions with clients, patients, and other staff members.
• Assist new team members in hospital policies.
• Perform other duties & projects as directed by management.

Requirements

• Education equivalent to the completion of the 12th grade.
• Knowledge of general office practices and procedures, (reception) duties, and telephone techniques.
• Demonstrate ability to perform clerical work with speed and accuracy, use a multiple-line telephone system, and handle cash and other forms of payment.
• Experience assembling patient records, obtaining relevant information from clients, and accurately entering a variety of information in patient records.
• Ability to complete assigned tasks in the time allotted without direct supervision.
• Show empathy toward clients and treat animals with respect and compassion.
• Excellent interpersonal communication skills.
• A commitment to outstanding client service.
• Ability to move about the facility frequently to perform duties.
• Ability to lift objects weighing 40 pounds without assistance and objects weighing more than 40 pounds with assistance.
• Stay on task and work energetically for the entire shift, sometimes exceeding 10 hours per day.

Preferred

• Knowledge of veterinary medical terminology and procedures.
• General computer skills.
• Ability to type 45+ words per minute.
• One or more years recent experience in a veterinary facility.

Compensation

Base hourly rate of $19.00 - $22.00 DOE