Veterinary Receptionist - Relief

About the role

BluePearl Pet Hospital in Langhorne, PA is hiring for a relief Veterinary Receptionist. The position requires some overnight availability and prior veterinary experience.

Responsibilities

• Greet clients with friendly eye contact and a warm, professional acknowledgement each time the hospital entry door opens.
• Offer a friendly smile, strong eye contact, and an approachable demeanor.
• Act as a compassionate listener.
• Speak clearly, slowly, and calmly in person and on the telephone so clients easily understand.
• Assess each client’s immediate need and the pet’s general condition upon arrival.
• Determine whether an emergency arrival is a “stat” versus “standard” emergency.
• Respond to non‑patient calls or visitors and connect them to the appropriate team member.
• Confirm all appointments in advance, ensuring clients receive accurate information about preparing their pet for the appointment.
• Offer emotional support and resource materials to grieving clients in a compassionate and discreet manner.
• Serve as a liaison between clients and service agencies during handling of pet remains, ensuring a complete, accurate, and compassionate process.

Requirements

• Some overnight availability.
• Prior veterinary experience.

Skills

• Ability to function calmly and compassionately in emotionally difficult situations.
• Compassionate listening.
• Clear, slow, and calm verbal communication in person and on the telephone.

Benefits

• Trupanion pet insurance and discounts for associates on pet treatments, procedures, and food.
• Technician leveling program tied to skillset and experience.
• Talent development programs and leadership workshops to grow associates into leaders.
• Career advancement opportunities as part of Mars Veterinary Health.
• Annual continuing education allowance and free continuing education sessions.
• Access to BluePearl University for training.
• Clinician access to over 2,000 medical journals.
• Family‑like culture emphasizing teamwork and enriching lives through remarkable care for pets.

Pay

Compensation is dependent on experience and yearly performance evaluations.

Shift differential pay (based on a 4‑hour minimum):

• Monday–Friday, 6 pm–8 am: $3.50 per hour.
• Saturday & Sunday, 8 am–6 pm: $3.50 per hour.
• Saturday & Sunday, 6 pm–8 am: $5.00 per hour.

Schedule

Relief position requiring some overnight availability; shift differential