Veterinary Receptionist

About the role

As a full-time Client Care Representative, you'll be the warm, welcoming face of our veterinary practice! In this vital front-line position, you'll create positive first impressions with our clients and set the tone for their entire experience with us. You'll be the compassionate bridge between our clients and their beloved pets' care, guiding pet parents through appointments, answering questions, and ensuring smooth operations at our reception area.

Responsibilities

• Create exceptional first impressions by warmly greeting clients and their pets, making them feel welcome and valued.
• Manage multi-line phone systems, gather and document important information accurately, and convey pet care instructions clearly and compassionately.
• Schedule, confirm, and manage appointments while efficiently handling check-ins and check-outs with proper documentation.
• Promptly alert appropriate departments when patients arrive, distribute daily schedules, and ensure patient files are properly prepared and updated.
• Maintain an inviting, clean, and organized reception area that helps create a positive experience for clients and their pets.

Requirements

• A high school diploma or equivalent required.
• 3+ years of customer service experience in an animal hospital.
• Experience with veterinary programs.
• Knowledge of veterinary terminology and protocols.
• Ability to manage cash handling and financial transactions.
• Accurately educate clients on veterinary services and best practices for animal care.

Qualifications

• Ability to multi-task and attend to multi-line phone systems and veterinary programs.
• Proficient in handling high volume, high stress cases while maintaining professionalism.
• Efficiently optimize clinic workflow through strategic appointment scheduling and proactive confirmation calls.
• Uphold rigorous hospital standards for cleanliness and organization.
• Accurately handle deposits and financial transactions.

Skills

• People skills.
• Organizational abilities.
• Genuine love for animals.

Benefits

• Competitive pay range: $23.00 - $26.00 per hour, commensurate with experience.
• Comprehensive benefits package including health, dental, and vision insurance, plus a 401k with company match.
• Growth opportunities such as continuing education and professional development support.
• Work-life balance with PTO and mental health assistance.
• Employee discounts on services, a scrub allowance, and a referral program.
• A welcoming team where your voice matters!

Pay

$23.00 - $26.00 per hour, commensurate with experience.

Schedule

Full-time position.