Veterinary Receptionist - Relief

About the role

At BluePearl Pet Hospital in Brentwood, TN, we are hiring Relief Veterinary Receptionists. If you are an excellent customer service professional, offer guidance, comfort, and support, and are looking for an opportunity to work with some of the greatest veterinary medicine professionals, we want to hear from you.

Responsibilities

• Greet and make friendly eye contact every time the hospital entry door opens to offer warm and professional acknowledgement.
• Offer a friendly smile, strong eye contact, and an approachable demeanor.
• Be a compassionate listener and speak clearly, slowly, and calmly in person and on the telephone in a way that clients easily understand.
• Assess immediately upon arrival each client’s rare need, as well as the pet’s general condition.
• Determine whether an emergency arrival is a "stat" versus "standard" emergency.
• Respond to non-patient calls or visitors and connect them to the appropriate team member.
• Confirm all appointments in advance ensuring clients receive accurate information about preparing their pet for the appointment.
• Offer emotional support and resource materials to grieving clients in a compassionate and discreet manner.
• Serve as a liaison between clients and service agencies during handling of pet remains by ensuring a complete, accurate, and compassionate process.

Requirements

You must be an excellent customer service professional, offer guidance, comfort, and support, and be looking for an opportunity to work with some of the greatest veterinary medicine professionals. You must also be able to function calmly and compassionately in situations that can be very emotional and difficult for our clients.

Qualifications

• Must be an excellent customer service professional.
• Must offer guidance, comfort, and support.
• Must be looking for an opportunity to work with some of the greatest veterinary medicine professionals.
• Must be able to function calmly and compassionately in situations that can be very emotional and difficult for our clients.

Skills

• Excellent customer service skills.
• Ability to offer guidance, comfort, and support.
• Compassionate listening and clear communication skills.
• Ability to assess and determine emergencies.
• Ability to handle non-patient calls and visitors.
• Ability to confirm appointments and offer emotional support.
• Ability to serve as a liaison between clients and service agencies.

Benefits

This pay band is a starting point and is dependent on experience and advancement through leveling system. If you are seeking an opportunity with a team that inspires growth working in a collaborative environment, we want to hear from you.

Pay

The pay range for this position is $17.00 - $26.00 per hour. This pay band is a starting point and is dependent on experience and advancement through leveling system.

Schedule

The schedule for this position is not specified, but it is not eligible for visa sponsorship or sponsorship transfer.

Benefits

We offer Trupanion pet insurance and discounts to our associates for pet treatments, procedures, and food. We encourage you to grow with us. Our technicians are leveled by their skillset and move up in level as they gain more skills and experience. We are focused on developing our associates into leaders through talent development programs and leadership workshops. As a member of Mars Veterinary Health, our associates have endless opportunities to advance in his/her career. In order to transform and lead the industry through innovative quality medicine and care, we understand the importance of continuous learning. We offer annual continuing education allowance, free continuing education sessions, our own BluePearl University for training, and our clinicians have access to over 2,000 medical journals.

Why BluePearl?

Our passion is pets. We offer Trupanion pet insurance and discounts to our associates for pet treatments, procedures, and food. We encourage you to grow with us. Our technicians are leveled by their skillset and move up in level as they gain more skills and experience. We are focused on developing our associates into leaders through talent development programs and leadership workshops. As a member of Mars Veterinary Health, our associates have endless opportunities to advance in his/her career. In order to transform and lead the industry through innovative quality medicine and care, we understand the importance of continuous learning. We offer annual continuing education allowance, free continuing education sessions, our own BluePearl University for training, and our clinicians have access to over 2,000 medical journals.

Company Culture

We are a family-like culture in our hospitals. We are all in this together. We believe in working together to lead the industry by enriching lives through remarkable care for pets.

Equal Opportunity Employer

We are an equal opportunity employer and each applicant will receive consideration for employment without regard to race, color, national origin, religion, creed, sex, age, disability, genetic information, marital status, citizenship status, sexual or affectional preference, or gender identity or expression, protected veteran status, or any other characteristic protected by law.