Veterinary Receptionist (Part Time w potential for more hours)

About the role

We are seeking a compassionate, organized and customer focused Customer Service representative (CSR) to join our team. As the first point of contact for our clients and patients, you play a vital role in creating a welcoming and positive experience. Our ideal candidate is friendly, dependable, and thrives in a fast-paced environment while delivering exceptional client service.

What You'll Do

• Greet clients and patients warmly, both in person and over the phone
• Schedule appointments and manage the daily appointment calendar
• Respond promptly and professionally to client inquiries via phone, email, and text
• Check clients in and out efficiently while processing payments accurately
• Maintain detailed and accurate patient records within the practice management system
• Provide information about hospital products, services, policies, and procedures
• Collaborate with veterinarians and support staff to ensure seamless communication and outstanding patient care
• Assist in resolving client concerns with empathy and professionalism
• Support daily front desk operations and help maintain a clean, organized reception area

What We're Looking For

• Previous customer service or veterinary experience preferred
• Strong verbal and written communication skills
• Excellent organizational and multitasking abilities
• Basic computer proficiency and the ability to learn veterinary software systems
• Ability to remain calm and professional in a busy environment
• Passion for providing exceptional client service and compassionate care for pets and their families

Schedule

Part-Time, approximately 20-30 hours per week. We are open from 7:30 AM - 6 PM Monday through Friday and we are closed on weekends and major holidays.