Veterinary Receptionist - Part time

Schedule

• Saturdays & Sundays and Weekday Mid-shifts

Pay

$17.00 - $26.00 / hour

This pay band is a starting point and is dependent on experience and advancement through our leveling system.

About the role

At BluePearl Pet Hospital, our Veterinary Receptionists are imperative to the success of our hospital. In this position, you are the first BluePearl Associate that the client sees. You will ensure that each client receives the care and attention that they need. You will need to be able to function calmly and compassionately in situations that can be very emotional and difficult for our clients.

Responsibilities

• Greet and make friendly eye contact every time our hospital entry door opens to offer the individual warm and professional acknowledgement.
• Offer a friendly smile, strong eye contact and an approachable demeanor.
• Be a compassionate listener. Speak clearly, slowly, and calmly in person and on the telephone in a way that clients easily understand.
• Absolutely assess immediately upon arrival each client’s rare need, as well as the pet’s general condition.
• Determine whether an emergency arrival is a “stat” versus “standard” emergency.
• Respond to non-patient calls or visitors and connect them to the appropriate team member.
• Confirm all appointments in advance ensuring clients receive accurate information about preparing their pet for the appointment.
• Offer emotional support and resource materials to grieving clients in a compassionate and discreet manner.
• Serve as a liaison between clients and service agencies during handling of pet remains by ensuring a complete, accurate, and compassionate process.

Qualifications

Are you an excellent customer service professional? Do you offer guidance, comfort, and support? Are you looking for an opportunity to work with some of the greatest veterinary medicine professionals?

Skills

You are calm and compassionate in emotionally challenging situations.

You are a compassionate listener.

You are clear, slow, and calm in person and on the telephone.

You are able to assess a client's needs quickly and accurately.

You are able to connect with and assist clients effectively.

You are able to handle emergencies and non-emergencies appropriately.

You are able to communicate effectively with clients and staff.

You are able to offer emotional support and resources to grieving clients.

You are able to handle pet remains and remain calm and professional.

Benefits

• Medical, dental, vision, and life insurance options
• Flexible work schedules
• 401(k) and retirement planning
• Parental leave benefits
• Paid time off and floating holiday plans
• A regional licensed social worker who can provide guidance, advice, and tips/tricks on how to maintain a healthy lifestyle while working in a fast-paced emergency and specialty care environment
• A family-like culture in our hospitals

Why BluePearl?

• We offer Trupanion pet insurance and discounts to our associates for pet treatments, procedures, and food.
• We encourage you to grow with us. Our associates are leveled by their skillset and move up in level as they gain more skills and experience.
• We are focused on developing our associates into leaders through talent development programs and leadership workshops.
• We are committed to a diverse work environment in which all individuals are treated with respect and dignity.
• We are an equal opportunity employer and each applicant will receive consideration for employment without regard to race, color, national origin, religion, creed, sex, age, disability, genetic information, marital status, citizenship status, sexual or affectional preference, or gender identity or expression, protected veteran status, or any other characteristic protected by law.
• We are an Equal Opportunity Employer and a Drug Free Workplace.