Veterinary Receptionist - Part Time

Pay

Pay: $17.00 - $26.00 / hour
This pay band is a starting point and is dependent on experience and advancement through leveling system.

About the role

At BluePearl Pet Hospital, our Veterinary Receptionists are imperative to the success of our hospital. In this position, you are the first BluePearl Associate that the client sees. You will ensure that each client receives the care and attention that they need. You will need to be able to function calmly and compassionately in situations that can be very emotional and difficult for our clients.

Responsibilities

• Greet and make friendly eye contact every time our hospital entry door opens to offer the individual warm and professional acknowledgement.
• Offer a friendly smile, strong eye contact and an approachable demeanor.
• Be a compassionate listener. Speak clearly, slowly, and calmly in person and on the telephone in a way that clients easily understand.
• Absolutely assess immediately upon arrival each client’s rare need, as well as the pet’s general condition.
• Determine whether an emergency arrival is a “stat” versus “standard” emergency.
• Respond to non-patient calls or visitors and connect them to the appropriate team member.
• Confirm all appointments in advance ensuring clients receive accurate information about preparing their pet for the appointment.
• Offer emotional support and resource materials to grieving clients in a compassionate and discreet manner.
• Serve as a liaison between clients and service agencies during handling of pet remains by ensuring a complete, accurate, and compassionate process.

Requirements

• Excellent customer service professional.
• Guidance, comfort, and support offered.
• Opportunity to work with some of the greatest veterinary medicine professionals.

Qualifications

• Must be able to function calmly and compassionately in situations that can be very emotional and difficult for our clients.
• Must be able to greet and make friendly eye contact every time our hospital entry door opens to offer the individual warm and professional acknowledgement.
• Must be able to offer a friendly smile, strong eye contact and an approachable demeanor.
• Must be able to be a compassionate listener. Speak clearly, slowly, and calmly in person and on the telephone in a way that clients easily understand.
• Must be able to assess immediately upon arrival each client’s rare need, as well as the pet’s general condition.
• Must be able to determine whether an emergency arrival is a “stat” versus “standard” emergency.
• Must be able to respond to non-patient calls or visitors and connect them to the appropriate team member.
• Must be able to confirm all appointments in advance ensuring clients receive accurate information about preparing their pet for the appointment.
• Must be able to offer emotional support and resource materials to grieving clients in a compassionate and discreet manner.
• Must be able to serve as a liaison between clients and service agencies during handling of pet remains by ensuring a complete, accurate, and compassionate process.

Skills

• Excellent customer service skills.
• Ability to offer emotional support and resource materials to grieving clients.
• Ability to determine if an emergency arrival is a “stat” versus “standard” emergency.
• Ability to confirm all appointments in advance ensuring clients receive accurate information about preparing their pet for the appointment.
• Ability to respond to non-patient calls or visitors and connect them to the appropriate team member.

Benefits

• Trupanion pet insurance and discounts to our associates for pet treatments, procedures, and food.
• Opportunity to grow with us through talent development programs and leadership workshops.
• Annual continuing education allowance, free continuing education sessions, and access to over 2,000 medical journals.
• A regional licensed social worker who can provide guidance, advice, and tips/tricks on how to maintain a healthy lifestyle while working in a fast-paced emergency and specialty care environment.

Company Culture

We believe in working together to lead the industry by enriching lives through remarkable care for pets. This position is not eligible for visa sponsorship or sponsorship transfer. Applicants must possess unrestricted, current authorization to work in the U.S. and not require future sponsorship for an employment-based green card.

We are an equal opportunity employer and each applicant will receive consideration for employment without regard to race, color, national origin, religion, creed, sex, age, disability, genetic information, marital status, citizenship status, sexual or affectional preference, or gender identity or expression, protected veteran status, or any other characteristic protected by law.