Veterinary Receptionist- Palm Harbor, FL

Animal and Bird Medical Center is a unique practice where you’ll care for a wide range of species—from dogs and cats to birds, rabbits, guinea pigs, ferrets, reptiles, and more. If you’re passionate about animals, enjoy helping people, and thrive in a busy, team-oriented environment, we’d love to have you join our compassionate, growing team.

About the role

We’re looking for a full-time Veterinary Receptionist to be the welcoming face of our hospital. In this role, you’ll greet clients and their pets, manage phone lines, schedule appointments, process payments, and ensure our front desk runs smoothly. You’ll work closely with our doctors, technicians, and fellow receptionists to support efficient patient flow and provide excellent care to both pets and their owners.

• Work with an incredible variety of animals, including dogs, cats, birds, rabbits, guinea pigs, ferrets, reptiles, and more
• Join a supportive, family-like team that values collaboration and kindness
• Build your veterinary knowledge while gaining experience with a diverse patient population
• Work in an environment where learning and professional growth are encouraged
• Make a meaningful difference for pets and the people who love them
• Enjoy a consistent full-time schedule of approximately 35–38 hours per week
• Work alongside teammates who are passionate about providing excellent veterinary care
• Get to know our two Amazon parrots who serve as our lobby mascots

Responsibilities

• Welcome clients and their pets with warmth, professionalism, and compassion
• Answer and manage multiple phone lines efficiently
• Schedule appointments and help coordinate the hospital’s daily workflow
• Monitor and manage appointments booked online
• Check clients and patients in and out
• Maintain accurate client and patient information
• Use web-based software for client communication and patient records
• Process payments and assist with front-desk transactions
• Respond to client questions and provide clear information about hospital services and next steps
• Coordinate with doctors, technicians, assistants, and fellow receptionists to support efficient patient flow
• Maintain a clean, organized, and welcoming reception area
• Assist with administrative tasks as needed to keep the hospital running smoothly

Requirements

• Excellent communication and customer service skills
• Strong attention to detail and organization
• A positive, collaborative, team-oriented attitude
• Ability to learn quickly and work effectively in a fast-paced environment
• Dependability and professionalism
• Confidence using computers and learning web-based veterinary software
• Ability to multitask while maintaining accuracy and excellent client service
• Compassionate communication skills, especially during sensitive or emotional situations
• A genuine love of animals and desire to help people
• Willingness to learn about the care of a wide variety of species
• Previous veterinary experience is preferred but not required

Benefits

Financial Rewards

• Competitive pay based on experience and future performance
• 401(k) matching & Roth Retirement Savings Plan
• Flexible Spending Account (full-time only)
• 529 Savings Plan
• Tuition Support Program (full-time only)
• Referral bonus program

Wellness & Peace of Mind

• Comprehensive medical, dental, and vision coverage (full-time only)
• Supplemental insurance options, including accident, critical illness, hospital, short- and long-term disability, legal plan, and life insurance (full-time only)
• Up to three weeks of paid parental leave (full-time employees only; available after one year of service)
• Generous sick time and paid time off
• Free/discounted lab work for all employee pets
• Pet discounts on services and products
• Pet food discount program

Professional Growth & Recognition

• Quarterly team bonuses
• Professional development opportunities
• Continuing education allowance
• Uniform allowance

Lifestyle Perks

• Six paid holidays (full-time only)
• Employee Assistance Program
• Employee discount program

Schedule

Full-time, 4 days per week (approximately 35–38 hours), including rotating Saturdays.