Clinic Receptionist

Works with patients and their families to address needs and concerns as the first point of contact, offering excellent customer service both over the phone and in-clinic.

Responsibilities

• Answer phones and schedule appointments using the current Practice Management system
• Verify demographics and check patients in/out in clinic using the current Practice Management system
• Troubleshoot issues with appointments or general account questions
• Maintain a working understanding of policies and procedures to assist families in finding the best possible outcome for their concerns
• Verify and scan patient insurance, Consent for Care, Financial Responsibility, and HIPAA forms
• Collect co-pays and post on accounts
• Work in any/all Allegro Pediatrics clinics as needed to provide adequate coverage
• Maintain a working knowledge of office equipment including phones, computers, printers, credit card machines, fax machines, copiers, and scanners
• Process medical record releases using current protocol
• Process, distribute, and scan correspondence and reports arriving via mail, shuttle, and fax
• Process incoming forms including camp physical forms, authorization for medication forms, and sports physical forms
• Take messages for physicians/nurses
• Assist with projects including front office, medical records, and back office
• Maintain and protect patient and corporate confidentiality (HIPAA)
• Keep updated knowledge of all workflow and process changes
• Stay current on all company email and Teams communications
• Complete all mandatory trainings satisfactorily
• Other duties as assigned

Requirements

• Proficient in computer navigation, task management, and working with several software programs simultaneously
• Previous customer service experience
• Good attendance record
• Excellent customer service skills with a positive attitude
• Ability to work independently and as part of a team
• Strong interpersonal and people skills
• Strong organizational and multi-tasking skills
• Enjoy working in a fast-paced, patient-focused environment with ongoing changes
• Reliable transportation and willingness to travel to all clinics as staffing needs change
• Must be 18 years of age or older
• High School/GED diploma or higher

Pre-employment requirements include a background check, drug testing in compliance with Washington State Bill 5123, vaccination status verification (including annual COVID and flu vaccines), and various other immunizations. All employees are required to wear a surgical, KN95, or N95 mask at all times while in clinic, patient-facing.

Schedule

• Four 10-hour shifts per week (40 hours total)
• Wednesday off
• Schedules built out 2 months in advance
• Required to work one weekend day per month and one holiday each year, with additional compensation differentials for weekend and holiday shifts

Benefits

Full-Time (24+ hours weekly)

• Bi-weekly payroll
• Overtime after 40 hours a week
• Medical, dental, and vision insurance
• Employer-paid life and AD&D insurance
• Employer-paid Employee Assistance Program (EAP)
• Paid Time Off (PTO)
• 401(k) Plan with employer matching
• Anniversary bonus
• Annual performance review bonus
• License renewals reimbursement
• Birthday/anniversary recognition

Part-Time (Less Than 24 Hours Weekly)

• Bi-weekly payroll
• Overtime after 40 hours a week
• Employer-paid Employee Assistance Program (EAP)
• Paid Time Off (PTO)
• 401(k) Plan
• Anniversary bonus
• Annual performance review bonus
• License renewals reimbursement
• Birthday/anniversary recognition

Work Environment/Physical Demands

• Prolonged periods sitting at a desk and working on a computer
• Prolonged periods of standing, walking, and bending
• Must be able to lift up to 15 pounds at times
• Must be able to read, write, speak, and understand English and communicate effectively