Clinic Receptionist

About the role

BoldAge PACE is an all-inclusive program of care, personalized to meet the individual health and well-being needs of our participants. Our approach is simple: We listen to our participants and their caregivers to truly understand their needs and desires.

Responsibilities

• Greet participants, families, visitors, and staff with a professional and welcoming demeanor.
• Answer incoming calls promptly, route them appropriately, and provide accurate information to inquiries.
• Assist with setting up and cleaning exam rooms as needed.
• Maintain and complete assigned clinic logs.
• Obtain ordered labs, perform EKG, administer medications and immunizations on as needed basis (if CMA).
• May assist with obtaining medical records from outside consultants, hospitals, health care facilities and previous health care providers.
• Schedule clinic appointments for participants and coordinate with the interdisciplinary team (IDT) to ensure services are delivered efficiently.
• Maintain and update appointment clinic calendars to ensure all schedules align with clinic operations.
• Accurately record and update participant information in the electronic medical record (EMR) system while adhering to HIPAA and privacy standards.
• Prepare and distribute necessary forms, correspondence, and reports to support clinic activities.
• Assist the clinic team with administrative tasks, including overseeing linen and medical supply ordering and management.
• Monitor and restock front-desk materials and ensure a clean and organized reception area.
• Address participant and family need with empathy, providing information and support to ensure a positive experience.
• Escalate concerns or issues to the appropriate team members in a timely manner to ensure resolution.
• Work closely with the clinic staff and IDT to coordinate participant care and clinic operations.
• Participate in quality improvement initiatives and provide input to improve front-desk processes and participant experience.
• Follow organizational policies and procedures, ensuring compliance with all regulatory standards.
• Protect participant privacy by safeguarding sensitive information and maintaining confidentiality.
• Identify opportunities to enhance clinic operations and participant satisfaction.
• Participate in training and professional development opportunities to refine skills.

Qualifications

• High school diploma or equivalent (Required).
• Certified Medical Assistant preferred; Certified Nursing Assistant preferred.
• Experience managing multi-line phone systems and handling sensitive or confidential information is desirable.
• 1 year of experience working with a frail or elderly population preferred. If this is not present, training will be provided upon hiring (If applicable for the role).

Benefits

• Medical/Dental
• Generous Paid Time Off
• 401K with Match*
• Life Insurance
• Tuition Reimbursement
• Flexible Spending Account
• Employee Assistance Program

*Match begins after one year of employment.