Veterinary Receptionist - Heber City, UT

Wasatch Animal Clinic in Heber City is a three-doctor mixed-animal practice with a strong focus on small-animal medicine. We’re proud of the care we provide, but one of the things that makes Wasatch special is the genuine relationships and friendships our team members build while working together. We care about our patients, our clients, and each other.

About the role

We’re looking for an organized, upbeat, detail-oriented Veterinary Receptionist who enjoys helping people, stays composed when the day gets busy, and wants to be part of a team that works together.

Responsibilities

• Greet clients and patients with warmth, professionalism, and compassion
• Answer phones, respond to messages, and route calls appropriately
• Schedule appointments and help manage a busy veterinary calendar
• Check patients in and out while maintaining accurate client and patient information
• Collect payments and process invoices
• Communicate basic pricing, services, and hospital information clearly
• Coordinate closely with doctors and technicians to help the day flow smoothly
• Maintain accurate records, follow-up lists, reminders, and client communications
• Help create an organized, welcoming, and positive front-desk experience
• Jump in to support teammates and hospital operations wherever needed

Requirements

• Customer service experience
• Strong organizational skills and attention to detail
• A positive, upbeat attitude and team-first mindset
• Warm, confident, and compassionate communication with clients and coworkers
• The ability to multitask, prioritize, and stay calm in a fast-paced environment
• Reliability, follow-through, and a willingness to jump in where needed
• Comfort learning veterinary terminology and hospital workflows
• Veterinary reception experience is a plus, but we’re willing to train the right person with the right attitude
• Experience with AVImark and/or PetDesk is a strong plus
• A genuine desire to help people and their pets

Benefits

Financial Rewards that Grow with You

• Competitive pay
• 401(k) matching & Roth Retirement Savings Plan
• Flexible Spending Account (full-time only)
• 529 Savings Plan
• Tuition Support Program (full-time only)
• Referral bonus program

Wellness & Peace of Mind

• Comprehensive medical, dental, and vision coverage (full-time only)
• Supplemental insurance, including accident, critical illness, hospital, short- and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only)
• Up to three weeks of full pay for the birth or adoption of a child (full-time employees only; available after one year of service)
• Sick Time / Paid Time Off
• Free or discounted lab work for all employee pets
• Pet discounts on services and products
• Pet food discount program

Professional Growth & Recognition

• Quarterly Team Rewards Bonus Program
• Professional development opportunities
• Continuing education allowance
• Uniform allowance

Lifestyle Perks You’ll Appreciate

• Six paid holidays (full-time only)
• Employee Assistance Program
• Employee discount program
• A three-day workweek with four days off each week

Pay

$17.00+ per hour, based on experience

Schedule

Three 12-hour shifts per week; four days off each week; no weekends or major holidays

Why Our Veterinary Receptionists Love It Here

• A predictable three-day workweek with four days off every week
• No weekends or major holiday shifts
• A supportive, team-first culture where genuine friendships and strong working relationships grow
• A team that values your contributions and respects your time outside of work
• Continuing education and opportunities to keep learning
• Staff appreciation throughout the year, including lunches, sodas, and treats on busy days
• A dedicated staff-appreciation week each year with daily lunches, celebrations, and fun gifts
• Meaningful work helping pets and the people who love them