Veterinary Receptionist

About the role

Join a veterinary team that puts pets, clients, and people first. As the first point of contact for our clients and patients, you'll play a vital role in creating an exceptional experience for pet owners while supporting outstanding veterinary care. This is more than a front desk job—it's an opportunity to build meaningful relationships, grow your veterinary career, and become part of a hospital that has proudly served the Upper Cumberland community for more than 55 years.

We are looking for someone who is passionate about client service, enjoys working with people and pets, and is interested in building a long-term career within veterinary medicine. Our team values collaboration, compassion, reliability, and a positive attitude. If you thrive in a busy environment, enjoy multitasking, and take pride in providing outstanding customer service, we'd love to meet you.

Responsibilities

• Greeting clients and patients with warmth, professionalism, and compassion
• Answering multi-line phones and managing client communications
• Scheduling appointments and coordinating patient visits
• Processing payments and handling financial transactions accurately
• Maintaining accurate medical records and client information
• Supporting veterinarians and technicians with administrative tasks
• Educating clients on hospital services and patient care recommendations
• Maintaining a clean, organized, and welcoming reception area
• Delivering exceptional customer service in a busy veterinary environment

Requirements

• Previous veterinary receptionist, veterinary assistant, healthcare, or customer service experience preferred
• Excellent communication and interpersonal skills
• Strong organizational abilities and attention to detail
• The ability to multitask and stay organized in a fast-paced setting
• Comfort using computers, scheduling software, and technology
• A calm, compassionate demeanor during emotional or stressful situations
• A dependable work ethic and team-oriented attitude
• Flexibility to work evenings, weekends, and occasional holidays as needed

Schedule

Full-Time Position. Hours will vary based on hospital needs, but a full-time team member can generally expect:

• Four full weekdays per week
• At least every other Saturday

Weekday shifts may range from:

• 7:30 AM – 5:30 PM
• 10:30 AM – 7:30 PM
• Occasionally later based on hospital needs

Saturday hours: 8:00 AM – 12:00 PM

Flexibility for evening shifts is highly preferred as we continue expanding our urgent care services, with future opportunities for shifts extending until 10:00 PM.

Pay

$14.00–$16.00 per hour, depending on experience.

Benefits

As part of Innovetive Petcare, we offer a comprehensive benefits package designed to support your personal and professional wellbeing:

• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off (PTO) and paid holidays
• Employee Assistance Program (EAP) for mental health support
• Continuing education (CE) opportunities and career development
• Discounted pet care
• A fun, inclusive, and supportive workplace culture