Veterinary Receptionist - Hartrick Veterinary Clinic

About the role

We invite you to join the highly trusted team at Hartrick Veterinary Clinic in Royal Oak, MI. We are proud to be AAHA Accredited, a distinction that reflects our commitment to superior medical standards and operational excellence. This dedication is recognized by our loyal clients, giving us an excellent 4.8-star Google rating. If you are looking for a place where quality medicine meets genuine community connection, this is your opportunity to do your best work. Joining our network means you are supported by an organization built on mutual respect and professional development. We believe in investing in our teammates, providing structured programs and mentorship designed to help you achieve your career goals, whether that means becoming a credentialed technician, moving into leadership, or pursuing advanced education. You will benefit from a collaborative culture where we prioritize your continued success and provide the resources necessary to support a sustainable work-life balance.

Responsibilities

• Manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody compassion and empathy, demonstrating empathy and respect in every situation and treating each pet like your own.

Requirements

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred.
• A flexible schedule, including some weekends and holidays, is required.

Qualifications

• A high school diploma or equivalent.
• Highly motivated and enthusiastic about veterinary medicine.
• Ability to work independently and as part of a team.
• Basic computer skills, including proficiency with Microsoft Office.

Skills

• Excellent verbal and written communication skills.
• Strong organizational and time management skills.
• Ability to handle multiple tasks simultaneously.
• Proficiency with veterinary software (preferred).

Benefits

• Comprehensive health, dental, and vision insurance.
• Employee Assistance Program (EAP).
• 401(k) retirement plan.
• Discounted veterinary care for your own pets.
• Free 24/7 access to doctors through Teladoc.

Pay

Competitive hourly rate or salary based on your experience and role.

Schedule

A flexible schedule, including some weekends and holidays.