Veterinary Receptionist

About the role

BluePearl Pet Hospital in Charlestown, MA is seeking a Veterinary Receptionist to join our team. Schedules include 4 ten-hour shifts with rotating weekend shifts; typical shift hours range from 7am-5pm, 9am-7pm, and 1pm-11pm.

Responsibilities

• Greet and make friendly eye contact every time the hospital entry door opens.
• Offer warm and professional acknowledgment to each client.
• Always offer a friendly smile, strong eye contact, and an approachable demeanor.
• Speak clearly, slowly, and calmly in person and on the telephone in a way that clients easily understand.
• Assess immediately upon arrival each client’s rare need, as well as the pet’s general condition.
• Determine whether an emergency arrival is a "stat" versus "standard" emergency.
• Respond to non-patient calls or visitors and connect them to the appropriate team member.
• Confirm all appointments in advance ensuring clients receive accurate information about preparing their pet for the appointment.
• Offer emotional support and resource materials to grieving clients in a compassionate and discreet manner.
• Serve as a liaison between clients and service agencies during handling of pet remains by ensuring a complete, accurate, and compassionate process.

Requirements

Must have a high school diploma or equivalent. Previous receptionist experience is preferred but not required. Must be able to work flexible hours including evenings, weekends, and holidays.

Qualifications

• Excellent communication skills, both verbal and written.
• Ability to handle stressful situations with calmness and professionalism.
• Strong organizational skills and ability to multitask.
• Basic computer skills, including Microsoft Office.
• Ability to lift up to 20 pounds.

Skills

• Customer service skills.
• Emergency response skills.
• Basic knowledge of veterinary medicine.
• Ability to manage multiple tasks simultaneously.

Benefits

• Competitive pay starting at $20.50 - $30.00 per hour, dependent on experience and advancement through our competency assessment tool.
• Shift differential pay for nights and weekends, based on a 4-hour minimum.
• Trupanion pet insurance and discounts for pet treatments, procedures, and food for associates.
• Talent development programs and leadership workshops.
• Continuing education allowance and access to training resources.
• Comprehensive health, dental, vision, and life insurance options.
• Short-term and long-term disability benefits, parental leave, paid time off, floating holidays, and regional social worker support.
• Flexible savings account, 401(k) retirement plan, annual scrub allowance, referral bonus program, state licensure reimbursements, VTNE reimbursements, and additional VTS benefits.

Pay

Starting pay range: $20.50 - $30.00 per hour, dependent on experience and advancement through our competency assessment tool.

Schedule

• 4 ten-hour shifts.
• Rotating weekend shifts.
• Typical shift hours: 7am-5pm, 9am-7pm, and 1pm-11pm.
• Shift differential pay for nights and weekends.