Veterinary Receptionist

Essential Duties And Responsibilities

• Checking in and checking out clients while providing top-notch customer service, being attentive to client’s and pet’s needs.
• Greets clients, responds to questions; processes incoming and outgoing pets, and handles payments.
• Answers phone calls, which may involve answering questions, screening for service needs, and scheduling appointments and procedures.
• Identify and work patiently and compassionately with clients in various emotional states.
• Handles incoming and outgoing mail and e-mail.
• Maintains client-waiting area to ensure cleanliness.
• Documents and maintains client information, service data and other pertinent information within business operations software.
• Monitor client flow from check-in to discharge, process transactions.
• Client callbacks and appointment reminder calls.
• Client Education
• Able to use Windows based computer systems, word processing, email, web search and other skills needed to effectively use the practice management software program (Avimark).
• Escalates complex matters to senior staff.

Qualifications

• High School Diploma or G.E.D.
• At least 1 year of customer service job related experience.
• Previous veterinary experience preferred but not required.
• Must be able to safely lift 40 pounds.

Other Receptionist

• Possess good critical thinking and problem solving skills.
• Possess compassion, a positive attitude, follow-through and excellent communication and teamwork skills.
• Multi-tasking and accepting constructive feedback is essential.
• Punctuality is expected.