Veterinary Receptionist (Full-Time)

About the role

The Village Veterinarian is seeking a compassionate and enthusiastic Veterinary Receptionist to join their team. Located in Chelan, Washington, this position plays a crucial role in supporting clients and contributing to the growth and learning of the veterinary team.

Responsibilities

• Providing top-notch customer service
• Cross-training to assist in the clinic as needed
• Identifying and working compassionately with clients in various emotional states
• Answering and triaging high-volume phone calls
• Scheduling appointments and procedures
• Checking in clients and monitoring flow from check-in to discharge
• Confirming appointments and handling client callbacks
• Managing medical record requests between hospitals and specialty practices
• Processing payment transactions
• Relaying information between clients and doctors, technicians, or management
• Keeping reception and common areas clean and sanitary, including taking out trash, doing laundry, and cleaning floors, bathrooms, exam rooms, kitchen, and kennels (as needed)
• Using Windows-based computer systems and practice management software
• Performing other tasks as assigned by the doctors or Practice Manager to help facilitate clinic flow and patient care

Requirements

• A High School Diploma or GED (with college preferred)
• At least 1 year of experience in Veterinary Medicine
• At least 1 year of experience in customer service
• Ability to safely lift 30 pounds
• Skilled at multitasking in a fast-paced environment
• Positive, team-oriented attitude and excellent communication skills
• Eagerness to learn and grow within the field
• Availability for 4 full days/week

Pay

$20.00 - $27.00 per hour (based on experience)

Schedule

Flexible scheduling