Veterinary Receptionist - Full Time

About the role

Our Veterinary Receptionists are imperative to the success of our hospital. In this position, you are the first BluePearl Associate that the client sees. You will ensure that each client receives the care and attention that they need. You will need to be able to function calmly and compassionately in situations that can be very emotional and difficult for our clients.

Responsibilities

• Greet and make friendly eye contact every time our hospital entry door opens to offer the individual warm and professional acknowledgement.
• Offer a friendly smile, strong eye contact and an approachable demeanor.
• Speak clearly, slowly, and calmly in person and on the telephone in a way that clients easily understand.
• Assess immediately upon arrival each client’s rare need, as well as the pet’s general condition.
• Determine whether an emergency arrival is a “stat” versus “standard” emergency.
• Respond to non-patient calls or visitors and connect them to the appropriate team member.
• Confirm all appointments in advance ensuring clients receive accurate information about preparing their pet for the appointment.
• Offer emotional support and resource materials to grieving clients in a compassionate and discreet manner.
• Serve as a liaison between clients and service agencies during handling of pet remains by ensuring a complete, accurate, and compassionate process.

Qualifications

• High school diploma or equivalent.
• Experience in a customer service or receptionist role preferred.
• Excellent communication skills, both verbal and written.
• Ability to handle stressful situations with calmness and professionalism.
• Basic computer skills including Microsoft Office.
• Knowledge of animal care and basic veterinary terminology is helpful but not required.

Benefits

We offer Trupanion pet insurance and discounts to our associates for pet treatments, procedures, and food. We also provide a regional licensed social worker who can provide guidance, advice, and tips/tricks on how to maintain a healthy lifestyle while working in a fast-paced emergency and specialty care environment.

Pay

The pay band is a starting point and is dependent on experience and advancement through our competency leveling system. Pay range is $17 - $26 per hour.

Schedule

Hours vary based on hospital needs and may include evenings, weekends, and holidays.

Skills

• Customer service skills
• Communication skills
• Basic computer skills
• Basic knowledge of animal care

Benefits

• Trupanion pet insurance and discounts
• Regional licensed social worker for wellness support

Pay

$17 - $26 / hour

Schedule

Varying hours to fit hospital needs

Company Culture

We believe in working together to lead the industry by enriching lives through remarkable care for pets. Our hospitals have a family-like culture where all employees are valued and supported.

Equal Opportunity Employer

We are an equal opportunity employer and each applicant will receive consideration for employment without regard to race, color, national origin, religion, creed, sex, age, disability, genetic information, marital status, citizenship status, sexual or affectional preference, or gender identity or expression, protected veteran status, or any other characteristic protected by law.