Veterinary Receptionist, Day Shift (Care Coordinator) - Veterinary Medical Center of Long Island

Description

PetVet Care Centers' Veterinary Medical Center of Long Island is currently seeking a Veterinary Receptionist (Care Coordinator) to join their team!

We deliver the Ultimate Care Experience — every pet, every client, every time. That starts with a Culture of Care that supports our team members as much as the pets and clients we serve.

We offer:

• Local autonomy with national support
• Career mobility and development opportunities
• A collaborative, inclusive environment where your wellbeing comes first

Position Overview

Join our team as a Care Coordinator who is the first contact of the clients with the Hospital; this is where first impressions are made. The person in this position must be able to recognize and meet the client’s needs, which include feeling welcomed and comfortable, being understood, receiving timely service, being remembered and recognized, and feeling appreciated. Within the veterinary field, this position aligns closely with roles often titled Veterinary Receptionist, Customer Service Representative, or Client Care Specialist.

Veterinary Medical Center of Long Island

VMCLI’s Conformance Statements: In the performance of their respective tasks and duties all employees are expected to conform to the following:

• Perform quality work within deadlines with or without direct supervision.
• Interact professionally with other employees, customers and suppliers.
• Work effectively as a team contributor on all assignments.
• Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.

Responsibilities/Duties/Functions/Tasks

• Recognize and meet client needs.
• Greet clients and patients by name in a friendly manner.
• Make pets feel welcomed at clinic.
• Recognize severe/serious cases in need of immediate attention.
• Keep animals isolated from others when necessary.
• Perform opening procedures such as turning computers on, retrieving messages, returning phone calls, knowing appointments and surgery schedules.
• Make client appointments as well as confirm appointments. This includes making sure the appointments flow easily and the doctor as well as staff will have enough down time for lunch and or breaks as scheduled.
• Answering phones and directing clients to appropriate departments as well as giving approved advice and options for issues and problems.
• Making sure all files are kept neat in alphabetical order and client information is legible as well as current on addresses and phones numbers. Our Doctors must be able access client files as they need them.
• Preparing patient charts for technicians and doctors.
• Keeping all lab work tests and make information that is needed for appointments available to the Doctors so that they can relay the information to our clients.
• Keeping desk and reception area neat and organized, making sure all forms, paper work files, tags and prices lists are out and available for the Doctors, veterinary technicians and veterinary assistants as needed.
• Collecting fees for services, writing up sales slips/receipts, and dismissing patients.
• Doing daily receipts.
• Holding referral letters and mailing to client’s regular veterinarian.

Qualifications (Required)

• High school diploma or equivalent.
• Excellent customer service and communication skills.
• Excellent phone etiquette and skills, including transfers, paging, putting calls on hold, directing calls to voicemails and taking messages down.
• Computer skills.
• Demonstrate excellent interaction skills with clients and animals in the reception area.
• Ability to work in a team oriented environment and to take/execute directions.
• Ability to handle money transactions accurately and with honesty.
• Sound decision-making and multi-tasking skills while working in stressful environment.
• Applicants must be 18 years of age or older to be considered for this position

Special Position Requirements/Physical Requirements

• Full-Time, Day Shift
• Schedule will be Wednesday, Thursday, Friday, and Saturday from 8am-6pm

Preferred Skills (Nice to Have)

• Experience in a veterinary setting
• Service oriented, dedicated, polite, caring, empathetic, organized and trustworthy personality.
• Ability to follow directions with and without supervision and to refer questions and issues to the appropriate personnel.
• Ability to recognize certain behaviors in animals.
• Proficiency in all hospital protocols and invoicing procedures.

What We Offer

• Medical, dental, and vision insurance
• Paid Parental Leave (birth, adoption, foster)
• 401(k) with discretionary contribution
• Team Member Pet Discounts
• Emotional wellbeing support — including Calm app access and 24/7 EAP
• CE stipends and career development resources
• Grant Circle — a relief fund for team members facing personal hardship
• Local hospital culture backed by national resources

Work Requirements

• Reports to Office manager, Hospital administer, and veterinarians.
• Basic typing skills, fundamental knowledge of the alphabet, thoroughness and neatness.

Benefits

• Medical, dental, and vision insurance
• Paid Parental Leave (birth, adoption, foster)
• 401(k) with discretionary contribution
• Team Member Pet Discounts
• Emotional wellbeing support — including Calm app access and 24/7 EAP
• CE stipends and career development resources
• Grant Circle — a relief fund for team members facing personal hardship

About PetVet Care Centers

We care deeply about supporting our team members — professionally and personally. We are an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V

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