Emergency Veterinary Receptionist (Care Coordinator) - Day Shift - Olympia Pet Emergency
Description
PetVet Care Centers' Olympia Pet Emergency is currently seeking a Care Coordinator - Day Shift to join their team!
We deliver the Ultimate Care Experience — every pet, every client, every time. That starts with a Culture of Care that supports our team members as much as the pets and clients we serve.
With more than 420 locally led hospitals and over 11,000 team members nationwide, we offer:
- Local autonomy with national support
- Career mobility and development opportunities
- A collaborative, inclusive environment where your wellbeing comes first
Position Overview
You care for pets. We care for you.
Key Responsibilities
- Provides excellent customer service in-person, over the phone, and during high-stress situations.
- Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
- Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
- Assists with medication pickups, inquiries, and provides information about services and products.
- Inputs and manages data in practice management software, including billing and accounts.
- Assists with retail sales, weighing pets, processing faxes, and maintaining records.
- Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.
Qualifications (Required)
- 2+ years in veterinary medicine
- Must be 18 years of age or older to be considered for this position
Preferred Skills (Nice to Have)
- Veterinary emergency experience is preferred
Schedule
Wednesday, Thursday, Friday, & Saturday
Must be flexible to the hospital's staffing/scheduling needs
What We Offer
- Medical, dental, and vision insurance
- Paid Parental Leave (birth, adoption, foster)
- 401(k) with discretionary contribution
- Team Member Pet Discounts
- Emotional wellbeing support — including Calm app access and 24/7 EAP
- CE stipends and career development resources
- Grant Circle — a relief fund for team members facing personal hardship
- Local hospital culture backed by national resources
Benefits
- Caregivers’ Assistance Program (CAP)
- Employee Assistance Program (EAP)
- Healthcare Flex Spending Account (FSA)
- Life Insurance
- Short-Term Disability Insurance
- Long-Term Disability Insurance
- Retirement Savings Plan (401(k))
- Voluntary Benefits
About the Role
We care deeply about supporting our team members — professionally and personally. Benefits include:
- Medical, dental, and vision insurance
- Paid Parental Leave (birth, adoption, foster)
- 401(k) with discretionary contribution
- Team Member Pet Discounts
- Emotional wellbeing support — including Calm app access and 24/7 EAP
- CE stipends and career development resources
- Grant Circle — a relief fund for team members facing personal hardship
- Local hospital culture backed by national resources
Equal Opportunity Employer
At PetVet Care Centers, we’re committed to a Culture of Care — for pets, for the people who love them, and for the team members who make it all possible. With more than 420 hospitals across the U.S. and a team of over 11,000 dedicated professionals, including 1700+ veterinarians, we offer a unique blend of local leadership and national support that helps our hospitals thrive.
We are an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law.