Veterinary Receptionist (Care Coordinator) - Carroll County Animal Hospital at Columbia Drive

Description

PetVet Care Centers' Carroll County Animal Hospital at Columbia Drive is currently seeking a Veterinary Receptionist (Care Coordinator) to join their team!

We deliver the Ultimate Care Experience — every pet, every client, every time. That starts with a Culture of Care that supports our team members as much as the pets and clients we serve.

Position Overview

Key Responsibilities

• Provides excellent customer service in-person, over the phone, and during high-stress situations.
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
• Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
• Affords assistance with medication pickups, inquiries, and provides information about services and products.
• Inputs and manages data in practice management software, including billing and accounts.
• Affords assistance with retail sales, weighing pets, processing faxes, and maintaining records.
• Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.

Qualifications (Required)

• A high school diploma or GED required, or equivalent combination of education, certification, training, and/or experience.
• Knowledge of clerical procedures and ability to organize files and records.
• Excellent customer service skills, providing courteous and prompt assistance.
• Accurate cash handling and cashiering abilities.
• Strong multitasking skills with attention to detail.
• Ability to work at a keyboard or workstation for extended periods and perform physical tasks such as standing, walking, climbing, and lifting animals up to 50 pounds.
• Applicants must be 18 years of age or older to be considered for this position.

Preferred Skills (Nice to Have)

• Previous veterinary office experience preferred.

Schedule

Full-Time, Rotating shifts

What We Offer

• Medical, dental, and vision insurance
• Paid Parental Leave (birth, adoption, foster)
• 401(k) with discretionary contribution
• Team Member Pet Discounts
• Emotional wellbeing support — including Calm app access and 24/7 EAP
• CE stipends and career development resources
• Grant Circle — a relief fund for team members facing personal hardship
• Local hospital culture backed by national resources

Benefits

• Caregivers are supported through a Culture of Care that empowers our team members to provide exceptional care.
• Professional and personal growth opportunities are available.
• Team members are provided with a supportive and inclusive environment.
• Team members have access to various benefits including health insurance, parental leave, retirement plans, discounts, wellness programs, and more.

Equal Opportunity Employer

We care deeply about supporting our team members — professionally and personally. PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V

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