Veterinary Receptionist (Care Coordinator) - Broadway Animal Hospital

About the Role

PetVet Care Centers' Broadway Animal Hospital in Everett, WA, is seeking a Veterinary Receptionist (Care Coordinator) to join our team. This role is crucial in providing exceptional customer service and administrative support to ensure the smooth operation of our hospital.

Responsibilities

• Provides excellent customer service in-person, over the phone, and during high-stress situations.
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
• Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
• Assists with medication pickups, inquiries, and provides information about services and products.
• Inputs and manages data in practice management software, including billing and accounts.
• Assists with retail sales, weighing pets, processing faxes, and maintaining records.
• Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.

Qualifications

• Applicants must be 18 years of age or older.
• High school diploma or GED required, or equivalent combination of education, certification, training, and/or experience.
• Knowledge of clerical procedures and ability to organize files and records.
• Excellent customer service skills, providing courteous and prompt assistance.
• 1 to 2 years of experience.

Schedule

Monday - Friday; 8AM - 6PM (open availability)

Benefits

• Medical, dental, and vision insurance
• Paid Parental Leave (birth, adoption, foster)
• 401(k) with discretionary contribution
• Team Member Pet Discounts
• Emotional wellbeing support — including Calm app access and 24/7 EAP
• CE stipends and career development resources
• Grant Circle — a relief fund for team members facing personal hardship
• Local hospital culture backed by national resources

Pay

$20.77—$22 USD

PetVet Care Centers is an equal opportunity employer committed to a Culture of Care for pets, their owners, and our team members. We operate over 400 hospitals across the U.S. with a team of 11,000+ professionals, including 1700+ veterinarians, blending local leadership with national support.