Veterinary Receptionist (Care Coordinator) - Montecito Pet Hospital

Position Overview

Join PetVet Care Centers' Montecito Pet Hospital in Santa Barbara, California as a Care Coordinator. This role provides a range of administrative and customer service tasks, supporting the hospital and delivering superior care and exceptional service. It aligns closely with positions often titled Veterinary Receptionist, Customer Service Representative, or Client Care Specialist.

Key Responsibilities

• Provide excellent customer service in‑person, over the phone, and during high‑stress situations.
• Manage lobby flow, address concerns, calm distressed owners, and schedule appointments.
• Handle basic medical emergencies for pets and owners, ensuring safety and well‑being.
• Assist with medication pickups, inquiries, and provide information about services and products.
• Input and manage data in practice management software, including billing and accounts.
• Assist with retail sales, weigh pets, process faxes, and maintain records.
• Reconcile cash drawer and perform end‑of‑day duties for accurate financial transactions.

Qualifications

• High school diploma or GED required, or equivalent combination of education, certification, training, and/or experience.
• Knowledge of clerical procedures and ability to organize files and records.
• Excellent customer service skills, providing courteous and prompt assistance.
• Accurate cash handling and cashiering abilities.
• Strong multitasking skills with attention to detail.
• Flexibility in scheduling.
• Ability to work at a keyboard or workstation for extended periods and perform physical tasks such as standing, walking, climbing, and lifting animals up to 50 pounds.
• Applicants must be 18 years of age or older.

Schedule

Full‑Time, Day Shift: Monday through Friday, 8 AM – 5 PM.

Benefits

• Medical, dental, and vision insurance
• Paid Parental Leave (birth, adoption, foster)
• 401(k) with discretionary contribution
• Team Member Pet Discounts
• Emotional wellbeing support – Calm app access and 24/7 Employee Assistance Program
• CE stipends and career development resources
• Grant Circle – a relief fund for team members facing personal hardship
• Local hospital culture backed by national resources

Pay

Pay range: $18 – $20 USD per hour.