Veterinary Receptionist (Care Coordinator) - Animal Health Clinic

Position Overview

PetVet Care Centers' Animal Health Clinic in Manchester, Tennessee is seeking a Veterinary Receptionist (Care Coordinator) to provide administrative and customer‑service support in a full‑service veterinary practice. The role contributes to delivering superior care and exceptional service, handling front‑desk duties, client interactions, and basic emergency assistance.

Key Responsibilities

• Provide excellent customer service in‑person, over the phone, and during high‑stress situations.
• Manage lobby flow, address concerns, calm distressed owners, and schedule appointments.
• Handle basic medical emergencies for pets and owners, ensuring safety and well‑being.
• Assist with medication pickups, inquiries, and provide information about services and products.
• Input and manage data in practice management software, including billing and accounts.
• Assist with retail sales, weigh pets, process faxes, and maintain records.
• Reconcile cash drawer and perform end‑of‑day duties for accurate financial transactions.

Qualifications

• Must be 18 years of age or older.
• Customer service experience.

Preferred Skills

• 1 + year of experience in customer service or animal health.

Schedule

Full‑Time, Monday through Wednesday, 7:30 am – 5:30 pm.

Benefits

• Medical, dental, and vision insurance.
• Paid parental leave (birth, adoption, foster).
• 401(k) with discretionary contribution.
• Team member pet discounts.
• Emotional wellbeing support, including Calm app access and 24/7 Employee Assistance Program.
• Continuing‑education stipends and career development resources.
• Grant Circle relief fund for personal hardship.
• Local hospital culture backed by national resources.