Veterinary Patient Care Coordinator - Roadside Veterinary Clinic

Patient Care Coordinator

At Roadside Veterinary Clinic in Highland, MI, we are seeking a Patient Care Coordinator to join our dedicated team. This position offers a unique opportunity to make a significant impact in the lives of both our clients and our team members.

About the Role

We are a proud AAHA Accredited practice located in Oakland County, MI, known for our high-quality small animal care and excellent client satisfaction. Our team is committed to providing exceptional care and supporting each other’s professional growth.

Responsibilities

• Contact clients before appointments to set expectations and prepare them for their visit.
• Act as a medical scribe, capturing real-time medical information from the veterinarian.
• Create, present, and explain treatment plans to clients.
• Collaborate with the technical team to ensure efficient completion of treatment plans and handle in-room check-outs.
• Educate clients about discharge instructions, prescription fulfillment, and any client inquiries.
• Follow up with clients after visits to monitor their pet's well-being and communicate any test results.

Requirements

• A high school diploma or equivalent.
• A genuine love for animals and a passion for delivering exceptional client service.
• A friendly, personable, and empathetic demeanor.
• Proficient in active listening, with strong computer literacy and typing skills for accurate medical transcription.
• Excellent written and verbal communication skills.
• Knowledge of veterinary medical terminology is preferred.

Qualifications

• Experience in a similar role is a plus.
• Ability to work independently and as part of a team.
• Strong organizational and multitasking skills.

Benefits

• Competitive compensation package including a competitive hourly rate and a comprehensive benefits package.
• Total wellbeing benefits including health, dental, vision insurance, and an Employee Assistance Program (EAP).
• Financial health benefits such as a 401k retirement plan, life insurance, and short-term disability options.
• Opportunities for educational assistance to enroll in AVMA-accredited veterinary technician programs.
• Access to a nationwide community of over 20,000 veterinary professionals.
• Valuable perks including paid time off, discounted veterinary care for your own pets, and free 24/7 access to doctors through Teladoc.

Schedule

The schedule for this position is flexible and tailored to the needs of the individual and the team.

Pay

The pay for this position is competitive and is based on experience.