Veterinary Patient Care Coordinator
Patient Care Coordinator
Maintain a strong commitment to patient safety and compassionate care, calmly and gently handling patients in accordance with hospital safety protocols and American Veterinary Medical Association (AVMA) handling guidelines.
Follow all hospital safety standards, including proper use of PPE, radiation safety protocols (ALARA principles), and hazardous drug handling procedures.
Support efficient hospital and service workflow, assisting across departments as needed and helping coordinate daily patient care and service flow.
Act as a liaison between clients and the medical team, ensuring clear communication regarding patient status, treatments, procedures, medications, and ongoing care requirements.
Facilitate client interactions including visit coordination, call-backs, and addressing questions or concerns, while documenting all communications with specialists, clients, and referring veterinarians in the medical record.
Provide updates to referring veterinarians (rDVMs) and collaborate with internal services to coordinate procedures, consultations, and scheduling.
Maintain working knowledge of veterinary medical terminology, procedures, and conditions to communicate effectively with veterinary professionals and clients.
Demonstrate knowledge of basic pharmacology of commonly used oral medications, including proper handling, labeling, and dispensing.
Create and review patient treatment plans, explain them clearly to clients, and support accurate invoicing and patient visit documentation.
Maintain proficiency in hospital systems and workflows, including patient management platforms, treatment tracking, and insurance processes.
Support training and development of team members, helping others build competency in prerequisite technical skills.
Attend required staff and technician department meetings and actively contribute to team communication and hospital culture.
Why BluePearl?
We offer advanced medicine, ongoing professional development, and pathways for growth.
Work alongside passionate specialists and emergency teams, access leading-edge resources, and be part of a culture that prioritizes collaboration, learning, and exceptional patient care every day.
What We Offer
- Comprehensive medical, dental, vision, 401(k), PTO, paid parental leave, + more
- Annual CE allowance, free training, and access to 2,000+ medical journals
- Company-paid disability coverage
- Mental health support, including 12 free therapy sessions annually
- Pet insurance, associate discounts, scrub allowance, and referral bonuses
About the Role
BluePearl Pet Hospital in Augusta, GA is seeking an experienced Patient Care Coordinator to join our team!
Pay
$21.00 - $30.30/hour
Schedule
N/A
Qualifications
Experience in a veterinary setting preferred.
Strong communication and interpersonal skills.
Ability to handle stressful situations calmly and professionally.
Proficiency in Microsoft Office Suite.
Basic knowledge of veterinary medical terminology and procedures.
Ability to work independently and as part of a team.
Valid driver's license and reliable transportation.
Current CPR certification.
Benefits
- Comprehensive medical, dental, vision, 401(k), PTO, paid parental leave, + more
- Annual CE allowance, free training, and access to 2,000+ medical journals
- Company-paid disability coverage
- Mental health support, including 12 free therapy sessions annually
- Pet insurance, associate discounts, scrub allowance, and referral bonuses
Skills
- Excellent communication and interpersonal skills
- Strong organizational and time management skills
- Ability to handle stressful situations calmly and professionally
- Proficiency in Microsoft Office Suite
- Basic knowledge of veterinary medical terminology and procedures
Benefits
- Comprehensive medical, dental, vision, 401(k), PTO, paid parental leave, + more
- Annual CE allowance, free training, and access to 2,000+ medical journals
- Company-paid disability coverage
- Mental health support, including 12 free therapy sessions annually
- Pet insurance, associate discounts, scrub allowance, and referral bonuses
Pay
$21.00 - $30.30/hour
Schedule
N/A
Qualifications
Experience in a veterinary setting preferred.
Strong communication and interpersonal skills.
Ability to handle stressful situations calmly and professionally.
Proficiency in Microsoft Office Suite.
Basic knowledge of veterinary medical terminology and procedures.
Ability to work independently and as part of a team.
Valid driver's license and reliable transportation.
Current CPR certification.
Equal Opportunity Employer
BluePearl is committed to a diverse work environment in which all individuals are treated with respect and dignity. We are an equal opportunity employer and you will receive consideration for employment without regard to race, color, national origin, religion, creed, sex, age, disability, genetic information, marital status, citizenship status, sexual orientation, or gender identity or expression, protected veteran status, or any other characteristic protected by law.