Veterinary Patient Care Coordinator
Patient Care Coordinator
BluePearl Pet Hospital is seeking an experienced Patient Care Coordinator to join our Northfield, IL team. If you are committed and passionate about enriching lives through remarkable care for pets, thrive in a fast-paced, dynamic, and rewarding work environment, and enjoy working as a team to provide quality care for pets, then we want to hear from you.
Pay & Benefits
Pay Range: $23.10 - $33.30 / hour
Pay Band Dependent on Experience and Advancement Through CareerTrax Leveling System & Licensing
Benefits Include: Medical, dental, vision, and life insurance options, parental leave benefits, flexible work schedules, 401(k) and retirement planning, time to reset, rewind, and reflect through paid time off and floating holiday plans, a regional licensed social worker for support, and a drug-free workplace policy.
Responsibilities
- Maintain open communication with the doctor and technical staff to minimize wait times and maximize patient flow regarding long wait times
- Coordinate patient flow between multiple specialties
- Manage Cornerstone hospital census
- Facilitate discharge appointments for all services
- Perform patient discharges in coordination with the technical team
- Manage patient discharge/visit board and exam rooms; ensure comfortable and timely visits & discharges
- Check ER doctor message bin and triage messages for doctors; facilitate solutions for clients
- Receive and address patient care telephone calls from the general public
- Call previous day's ER clients for follow-up feedback for both locations
Qualifications
- Experience in a veterinary setting preferred
- Strong communication and interpersonal skills
- Ability to multitask and prioritize effectively
- Knowledge of veterinary medicine and procedures
- Basic computer skills including Microsoft Office