Veterinary Office Manager

About the role

Join a Team That Makes a Difference Every Day
At Meadowlawn Animal Services, we believe exceptional veterinary care starts with exceptional people. As a privately owned group of three thriving small animal hospitals, we are committed to providing outstanding medicine, compassionate client service, and a positive workplace culture where our team members can grow and succeed.

Responsibilities

• Lead, coach, and support hospital team members
• Aid in recruiting, interviewing, hiring, and onboarding new employees
• Address staff concerns and facilitate conflict resolution
• Promote accountability, engagement, and professional development
• Create and maintain employee schedules
• Oversee daily hospital operations and workflow
• Manage the appointment calendar to optimize efficiency and client access
• Maintain inventory levels and coordinate ordering of supplies
• Complete daily deposits and other administrative duties
• Identify operational challenges and implement effective solutions
• Ensure an exceptional client experience at every touchpoint
• Address client concerns promptly and professionally
• Resolve complaints and service issues with empathy and professionalism
• Support the team in maintaining strong client relationships
• Maintain compliance with applicable regulations, policies, and procedures
• Ensure hospital records and processes meet company standards
• Support continuous improvement initiatives and operational goals

Requirements

• Previous management or supervisory experience
• Strong leadership and team-building skills
• Excellent communication and conflict-resolution abilities
• Exceptional organizational and multitasking skills
• Ability to make sound decisions in a fast-paced environment
• Strong customer service background
• Proficiency with computer systems and scheduling software

Qualifications

• Veterinary, medical, or healthcare management experience (preferred)
• Experience with inventory management and financial reconciliation
• Human resources or employee relations experience

Benefits

• Competitive salary based on experience
• 4-day work week
• Paid Time Off beginning after 6 months of employment
• IRA with 3% employer match
• Dental and Vision insurance
• Pet care discounts
• Supportive leadership team
• Opportunity to make a meaningful impact on both patients and people
• A collaborative workplace culture focused on growth and excellence

Pay

Competitive salary based on experience

Schedule

4-day work week