Veterinary Services Manager

About the role

The Ceva Veterinary Services Manager (VSM) is a vibrant, intelligent, and motivated thought leader. They exemplify our core values of customer passion, entrepreneurial spirit, innovation, and solidarity. The VSM uses their unique veterinary expertise to support both internal and external customers through engagement, education, and empowerment.

Responsibilities

• Support and collaborate with the Territory Managers (TMs) and Regional Managers (RMs) at sales meetings, work visits, sales training, industry activities, and conferences.
• Provide technical information and expertise in support of sales and marketing for both internal and external customers.
• Support the sales and sales leadership teams by exemplifying a proactive approach to technical resources.
• Create value and demand for the VSM team is essential for VSM success.
• Educate and empower the sales team utilizing technical and marketing materials in support of the sales and marketing message.
• Instill confidence in the sales team with coaching and engagement.
• Support Marketing by critically assessing the drivers and barriers to the product value proposition, providing technical input and veterinary point-of-view on initiatives, materials, pre- and post-marketing materials, etc., and reviewing companion animal marketing materials for technical accuracy as needed.
• Collaborate with the Veterinary Services Leadership to manage and facilitate industry relationships: Key Opinion Leaders (KOLs), influencers, shelters, veterinarians, universities, professional associations, and others to maintain Ceva in a positive light and promote our products.
• Provide resources necessary for support and solutions to improve the Ceva customer experience.
• Respond to questions and provide information that supports the use of Ceva products to end-users, whether veterinarian, retailer, or pet owner.
• Stay current on emerging and significant animal diseases and pharmaceuticals.
• Manage expenses for effective use of resources to support operational profit.

Core Competencies

• Shape solutions out of complexity
• Customer focus (internal and external)
• Collaborate with empathy
• Engage and develop
• Drive ambition and accountability
• Influence others

Technical Competencies

• Excellent verbal and written communication skills
• Ability to connect with others
• Demonstrate emotional intelligence
• Active listening skills, share and support the vision while adapting to the public
• Ability to develop and deliver internal and external customer training and education
• Ability to communicate technical and sales messages to internal and external customers
• Scientific approach and expertise: Ability to interpret complex, technical materials
• Ability to develop product leadership: create high level of confidence of Ceva product knowledge
• Ability to align with global strategy
• Continuous improvement of customer relationship
• Customer guidance and troubleshooting
• Customer feedback communication
• Ability to leverage professional network
• Organized with project management skills: Ability to initiate, plan, prioritize, execute, control and complete tasks as necessary to achieve goals and meet specific milestones
• Ability to function within excel, Word, Microsoft, Sharepoint and other digital platforms

Qualifications

• Education: Doctor of Veterinary Medicine or equivalent degree
• Work Experience: 5+ years clinical companion animal practice required
• Other: Consider certifications, specialized knowledge and/or training, etc.
• Current and active veterinary license, in good standing
• A valid US driver’s license
• Willingness and ability to travel for work (50 - 70% of work time travel expected)
• Occasional weekend and evening work are part of the job

Physical Requirements

• Ability to travel in plane or car for up to 8 hours per day
• Ability to read, speak and understand English

Travel Requirements

Domestic travel required (estimated at 75%)

Additional Requirements

• Primary residence must be within 100 miles of an international airport

Equal Opportunity Employer

Ceva is an equal opportunity employer and all qualified applicants will be considered for employment without regard to race, color, religion, sex, national origin, age, genetic information, actual or perceived sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law. Ceva encourages men and women, members of all racial and ethnic groups, individuals with disabilities and veterans to apply.