Veterinary Hospital Administrator

Key Responsibilities

• Drive execution of hospital-level strategy across all service lines
• Standardize workflows, improve throughput, and optimize patient flow
• Identify operational inefficiencies and implement scalable solutions
• Ensure alignment with EVG operating standards and growth initiatives
• Own and manage hospital P&L, including revenue, labor, and expense control
• Analyze financial performance and drive margin improvement
• Align department leaders to productivity and financial targets
• Leverage data and KPIs to inform decision-making
• Lead GP expansion (targeting 6–7 doctors) to increase access and referral flow
• Strengthen integration between GP, ER, and specialty services
• Improve client acquisition, retention, and case capture
• Identify opportunities for service line expansion and market growth
• Build and develop a strong leadership bench (supervisors, managers, leads)
• Establish clear performance expectations and accountability systems
• Coach leaders to drive engagement, retention, and team performance
• Lead change management in a dynamic, growth-oriented environment
• Ensure consistent delivery of high-quality, efficient client service
• Implement and monitor service standards and recovery processes
• Partner with clinical leadership to support excellence in patient care
• Collaborate with Medical Directors to align clinical and operational priorities
• Possess cross-functional partnership skills
• Serve as the central point of alignment across departments
• Ensure regulatory compliance and operational integrity
• Oversee inventory management, charge capture, and hospital systems

Scope & Impact

• Senior operational leadership role with full responsibility for:
• Hospital P&L performance
• Multi-department operations (GP, ER, specialty, boarding)
• Leadership development across all levels of the hospital
• Client experience and service delivery standards
• Execution of growth and expansion initiatives

Candidate Profile

• 5+ years of progressive leadership in veterinary hospital operations or multi-unit healthcare
• Demonstrated ownership of financial performance (P&L, labor, KPIs)
• Proven ability to lead through growth, change, and operational scaling
• Experience developing leaders and building high-performing teams
• Bachelor's degree required; CVPM, MBA, or equivalent strongly preferred

Leadership Competencies

• Operational Discipline – Creates structure, drives execution, and delivers results
• Financial Acumen – Understands and actively manages business performance
• Talent Development – Builds leaders and strengthens organizational capability
• Strategic Agility – Balances short-term execution with long-term growth
• Accountability – Sets high standards and holds teams to them
• Influence & Partnership – Works effectively across clinical and corporate stakeholders