Administrator

The Impact You Will Make

• Create a customer-focused environment through answering phones, scheduling appointments, helping on-board team members, and assisting the leadership team.
• Contract processing and quality control, including verifying contract validity before entry.
• Banking duties: cash receipt entry, deposit slips, credit card transactions, and bank deposits.
• Cemetery daily processing of IOA’s (Interment Order and Authorization), following company standards and policies.
• File maintenance and record keeping: update customer files, scan documents, maintain records of memos, emails, corporate policies, and programs.
• Human Resources: coordinate onboarding responsibilities as needed.
• Accounts Payable: ensure all bills are paid promptly and process purchases and invoices through the current system.
• Accounts Receivable: collect past and present balance amounts due for any delinquent location customer contracts.
• Deeds and Certificates: provide deeds and certificates to Sales Management weekly, log and process according to location and state guidelines. Handle Trust Certificates for accuracy, comparison to contracts, signing, and filing.
• Work and Memorial Orders: order memorials when PIF (Paid in Full), manage work orders for Park Services.
• White Board Meetings: participate in daily meetings between Administration, Maintenance, and Sales Department.
• Reporting: may include Trust, state required, and month-end processing.

Core Competencies

• Compassion - genuinely cares about people; available and ready to help; demonstrates real empathy with the joys and pains of others.
• Customer Focus - dedicated to meeting the expectations and requirements of internal and external customers; establishes and maintains effective relationships with customers and gains their trust and respect.
• Ethics and Values - adheres to appropriate core values and beliefs; rewards the right values and disapproves of others; practices what he/she preaches.

Basics

• Multi-line phone skills required.
• Filing skills (alphabetically).
• Ability to type 40 words per minute with minimal errors and data entry skills.
• Basic math and computer skills including word processing (Word) and spreadsheet (Excel) applications or Google equivalents.

Team Focus

• Proficient organizational skills.
• Ability to multitask efficiently and work well independently or as part of a team.
• Effective and quick completion of tasks and assignments, meeting deadlines.

Qualifications

• High School equivalency required.
• Minimum of one-year experience in administration or customer service.

Benefits

• Medical, Dental, Vision, Life, AD&D, and STD Insurance.
• Tuition Reimbursement.
• Anniversary Award for each year of service.
• Career Advancement and Training - Aspiring Managers Program.
• Everstory Cares - Employee Assistance Fund.
• Legend Award Program.
• Funeral and Cemetery Benefits.
• Employee Referral Bonus.
• 401(k) with Company Match.

Pay Range

The pay range for this role is based on a wide range of factors that are considered in making compensation decisions regardless of race, gender, age, religion, or any other protected characteristic. They include skill set, experience and training, licensure and certification, and other business and organizational needs. This range estimate has been adjusted for the applicable geographic differential associated with the location at which the position may be filled. Compensation decisions are dependent on the circumstances of each hire.