Veterinary Client Services Rep AS6995

About the role

Primarily responsible for reviewing all charges and fee estimates, discussing payment policy with clients and collecting additional deposits when charges exceed original fee estimate. Responsible for greeting clinic clients, admitting/dismissing patients and collecting payment for services. Schedules appointments, answers phones, and communicates necessary messages to faculty/clinicians.

Responsibilities

• Reviews charges and fee estimates
• Discusses payment policy with clients
• Collects additional deposits when charges exceed original fee estimate
• Greet clinic clients
• Admit/dismiss patients
• Collect payment for services
• Schedule appointments
• Answer phones
• Communicate necessary messages to faculty/clinicians

Requirements

• High School/GED (degree must be conferred on or before agreed upon start date)
• One year of clerical/customer service experience
• Post-secondary education may substitute for years of required experience

Skills, Proficiencies, And/or Knowledge

• Excellent interpersonal and communication skills
• Organization skills
• Able to handle/reconcile payments received for services
• Multi-line phone handling capability

Preferred Qualifications

• MS Office experience
• Eight years’ experience in a medical or veterinary client service role
• Four years’ experience in billing/cash handling
• Completion of at least two on-campus or online customer service focused training courses
• Certified Veterinary Receptionist (CVR) from the National Association of Veterinary Technicians in America (NAVTA)

Pay

$15.00 - $25.00 hourly

Schedule

Monday through Friday, 8:00am-5:00pm

Benefits

N/A

Qualifications

N/A

Skills

N/A

Benefits

N/A

Pay

N/A

Schedule

N/A

Application Instructions

For full consideration, please include a resume, cover letter and contact information for three professional references.