Veterinary Client Service Representative - Part Time
About the role
MedVet is a fast-growing Emergency and Specialty veterinary provider with practices nationwide. We help our patients receive advanced medical treatments and innovations, including chemotherapy and radiation, cardiac ablations, treatments for glaucoma, physical rehabilitation, dermatology, and more. We are seeking a collaborative and driven Veterinary Client Service Representative (CSR) to join our clinical team on Saturdays from 11:00 AM to 11:00 PM.
Our Client Service Representatives have the first interaction with our clients, providing superior service to ensure client interactions are facilitated smoothly, compassionately, and effectively throughout their MedVet experience. This role requires practical knowledge of hospital organization, services, veterinary terminology, medical records, and financial policies/transactions. The ability to multi-task and enter data accurately is crucial for success in this position. This individual must always maintain a compassionate yet professional composure.
Responsibilities
- Greet and check-in clients
- Answer telephones and transfer calls
- Escort clients and their pets to exam rooms
- Manage medical records, charts, reports, and correspondence
- Discuss payment options and process payments
- Maintain a neat and clean lobby
Requirements
- Ability to remain composed in stressful and emotional situations
- Excellent verbal and written communication skills
- Excellent client service skills and phone etiquette
- Attention to detail, self-motivated, and the ability to work successfully as part of a team and autonomously
- Sense of urgency within a fast-paced environment
- Some flexibility with work hours and ability to work additional hours when necessary
- Critical thinking skills and ability to anticipate needs inter- and intra-departmentally
- General computer competency, including Microsoft Word and Excel
- Previous experience in a veterinary setting (preferred)
Schedule
Saturdays, 11:00 AM – 11:00 PM, with some flexibility to work additional hours as needed.