Part-Time Veterinary Customer Service Representative

About the role

We are seeking an experienced Client Service Representative to join our team at VCA Animal Hospitals. Our mission is to prioritize your pet’s health and provide excellent service, and we look for a personable yet professional representative to help us achieve this.

Responsibilities

• Greeting visitors and answering telephones
• Guiding clients and their pets to exam rooms
• Scheduling and confirming appointments
• Placing outbound calls for follow-ups and reaching out to prospective clients
• Presenting and explaining fees, including processing payments
• Recommending, selecting, and obtaining products and services, including prescriptions
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care
• Managing medical records, charts, reports and correspondence
• Ensuring the facility is neat and clean at all times—both inside and outside

Requirements

The ideal candidate will have:

• Excellent communication skills
• Strong organizational and multitasking abilities
• Ability to handle multiple priorities simultaneously
• Basic computer skills, including Microsoft Office
• Experience in a fast-paced environment
• Positive attitude and ability to work independently

Qualifications

Qualifications include:

• High school diploma or equivalent
• Previous experience in a customer service role preferred
• Experience with scheduling and appointment management systems
• Knowledge of basic veterinary terminology and practices

Skills

• Customer service skills
• Communication skills
• Organizational skills
• Computer skills
• Problem-solving skills

Benefits

We offer a comprehensive benefits package, including:

• Medical, dental, and vision insurance
• Paid vacation/sick days
• 401(k)
• Employee pet discounts

Pay

Competitive compensation is offered.

Schedule

Flexible schedule to accommodate the needs of the client service representative and the hospital.