Veterinary Charge Capture Technician

Responsibilities

• Leading with Your Head:
  • Review patient medical records, treatment sheets, and clinical documentation to ensure accurate charge capture.
  • Enter and audit charges for hospitalized and outpatient cases in EzyVet.
  • Identify, correct, and resolve missed, duplicate, or inaccurate charges.
  • Perform daily reconciliation of charges, deposits, payments, and discharged accounts.
  • Apply charge capture policies, decision trees, and billing guidelines to assign appropriate codes.
  • Conduct audits and analyze charge trends to identify operational improvement opportunities.
  • Develop and maintain reporting to identify recurring errors, track estimate declines, support pricing optimization, and update ER sales templates.
  • Assist with accounts receivable tasks and financial reporting as assigned.
• Leading with Your Heart:
  • Provide exceptional client service in person and by phone.
  • Review estimates with clients and explain financial commitments, deposits, and payment options with clarity and compassion.
  • Manage sensitive billing conversations and professionally de-escalate financial concerns.
  • Maintain positive and professional relationships with clients and team members.
  • Collaborate respectfully with veterinarians, technicians, and CSRs to clarify treatment plans and resolve documentation gaps.
  • Support hospitalized patient families with billing updates and deposit communication.
• Leading With Your Hands:
  • Finalize invoices prior to discharge and ensure payments, credits, and discounts are processed accurately.
  • Assist clinical teams in identifying incomplete records impacting billing accuracy.
  • Help standardize and streamline charge capture and invoicing workflows across departments.
  • Maintain and update ER estimate templates within EzyVet.
  • Review work for accuracy and completeness prior to the end of each shift.

Qualifications

• Minimum of 3 years of customer service experience in veterinary medicine.
• Minimum of 3 years of veterinary technician experience required, emergency and/or Critical Care Experience (strongly preferred).
• Prior experience with EMR systems required; EzyVet experience a plus.

Benefits

• Paid time off including 8-weeks of full-pay parental leave, bereavement to grieve both humans and pets, and time off for new pet adoptions.
• Top quality medical, dental, and vision insurance plus health savings account and flexible spending account.
• Pet perks including free exams, discounts on products and services, and more at all Thrive Pet Healthcare locations.
• Generously subsidized backup and ongoing care support for children, adults, and pets.
• Mental health benefits including coaching and therapy sessions.
• 401k with employer contribution.
• Continuing education and development support through our library of free CE courses and paid time off to complete.
• Scholarship opportunities and student loan support program.

Compensation

$28-45/hr - determined upon by experience/skills