Veterans Services Coordinator - Enrollment and Retention

Position Title

Veterans Services Coordinator - Enrollment and Retention

Major Function

Serve as the institution’s designated School Certifying Official (SCO) and primary liaison to the U.S. Department of Veterans Affairs (VA), State Approving Agency (SAA), and related federal and state agencies regarding veteran and military affiliated educational benefits.

Responsibilities

• Serve as the institution’s designated School Certifying Official (SCO) for federal and state veteran educational benefit programs.
• Certify student enrollments, tuition, fees, and academic program information through VA, Department of Defense, and State of Wisconsin systems.
• Provide guidance to veterans, military affiliated students, spouses, and dependents regarding educational benefits eligibility, certification procedures, and required documentation.
• Aid students in understanding the appropriate use of federal, tuition assistance, and state educational benefits.
• Provide timely, professional, and student-centered service to military affiliated students.
• Collaborate with campus and community resources when serving students.
• Maintain accurate, audit ready records in accordance with VA and state regulatory requirements.
• Manage timely reporting for Federal and State Military Tuition Assistance programs.
• Serve as the primary liaison between the university and the U.S. Department of Veterans Affairs, State Approving Agency, and other applicable agencies.
• Develop, document, and maintain operational procedures, certification timelines, and internal controls related to veteran educational benefits processing.
• Ensure institutional readiness and consistency in veteran educational benefit certification operations and to ensure continued compliance.
• Support the development of a welcoming and supportive environment for veteran and military affiliated students.
• Manage the VA Work-Study Program, including student eligibility verification, hiring documentation, timesheet review, work assignments, and communication with the Department of Veterans Affairs.
• Collaborate with various campus offices to connect and serve students and dependents as recruitment and orientation events.
• Support both Whitewater and Rock County campuses with physical representation and connection to students.
• Provide support with student programming, campus and community events related to veteran and military affiliated students.

Required Qualifications

• Bachelor’s degree
• Minimum of three years experience in higher education administration, veteran education benefits, registrar operations, financial aid, compliance, or related administrative functions.
• Demonstrated experience interpreting and applying federal and/or state regulations, policies, or procedures.
• Strong analytical, organizational, and documentation skills.
• Demonstrated ability to manage multiple priorities with accuracy and attention to detail.
• Experience handling confidential information with professional discretion.
• Strong written and interpersonal communication skills.
• Experience working with student information systems, Microsoft Office applications, and web-based systems.

Preferred Qualifications

• Experience with business process analysis.
• Experience working with veteran education benefits.
• Experience in higher education.
• Experience with PeopleSoft software.
• Strong knowledge of general office policies and procedures.
• Experience interpreting, explaining, and applying complex regulations such as FERPA and veteran benefit regulations.

Compensation

Well-qualified candidates can expect a starting annual salary within the range of $48,000 - $55,000 commensurate with the candidate's education, related experience, and qualifications.

Conditions Of Appointment

• The University of Wisconsin-Whitewater does not offer H-1B or other work authorization visa sponsorship for this position.
• Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term.
• If you have questions regarding this, please contact Human Resources.

Contact Information

To Ensure Consideration Applications received by July 24th, 2026, are ensured full consideration. Applications received after that date may be given consideration at the discretion of the search committee.
For Questions Regarding This Position, Please Contact Melissa Walton
waltonm@uww.edu
262-472-1385