Coordinator of Enrollment Services

About the role

The Coordinator of Enrollment Services oversees the Enrollment Navigator team and manages enrollment initiatives that support prospects from application through enrollment. This position collaborates with Financial Aid, Admissions and Records, High School Programs, Workforce Training and Continuing Education, school districts, academic departments, and community partners to promote a college-going culture and strengthen recruitment and enrollment efforts, particularly for high school senior graduates and new student populations.

Responsibilities

• Creates standard operating procedures and trains College Enrollment Navigators in providing information and assistance to prospective applicants regarding the enrollment process and procedures.
• Coordinates Advising training for Enrollment Navigators for a particular caseload and assists new students with Texas Success Initiative placement, registration, and transfer opportunities as needed.
• Manages the day-to-day operations of the office and ensures Enrollment Navigator’s schedules meet required business needs.
• Reviews peak times to reorganize schedules to meet demand.
• Works with the Office of Financial Aid to schedule trainings for the College Enrollment Navigators to aid new students on the financial aid application and submission of proper documentation utilizing the Self-Service platform.
• Maintains and evaluates the CRM reports to increase the matriculation of applicants to enrolled students.
• Works collaboratively with the Coordinator of Student Success to transition enrolled new students after the census day of each term to introduce the students to their new Student Success Coach.
• Develops partnerships with every area of the College to ensure College Enrollment Navigators accurately inform students regarding college support services, resources, Transfer opportunities, and curricular and co-curricular offerings.
• Works collaboratively with the Marketing department to create printed/web/digital materials related to the enrollment process.
• Establishes and maintains relationships with academic, career, and technical program directors and department chairs to support and maintain current program expectations and knowledge of all degree and certificate programs.
• Coordinates tours and other events to bring prospective applicants to the campus.
• Coordinates communication with prospective applicants, including phone calls, emails, and mailings.
• Coordinates services for Welcome Center walk-in customers and provides advanced triage support for the areas of Enrollment Services, Student Business Services, Student Success Services, Veterans Success Center, and Testing Center.
• Utilizes the College’s Customer Relationship Management (CRM) system and Student Information System (SIS) to track, update, and manage applicant data.
• Hires, trains, and supervises student staff; develops staffing schedules to ensure consistent, high-level customer service.
• Communicates effectively and professionally with students, internal departments, and external entities to resolve difficult and complex customer issues, investigates customer service complaints, and assists with or coordinates their resolutions.
• Prepares recurring and ad-hoc reports to analyze and pro-actively improve services and training; develops innovative ways to implement strategies to address, maintain, or improve performance.
• Participates in professional development activities; creates and maintains training materials and may conduct training for staff and new employees.
• Utilizes advanced system software to troubleshoot customer problems, log customer information for reporting and resolution purposes.
• Develops and coordinates informative and inspiring traditional and online orientation programs for new and transfer students and their families.
• Collaborates with College departments to ensure accurate delivery of information in orientation sessions.
• Assists with commencement exercises.
• Assists with the development, implementation, and monitoring of related policies and procedures in collaboration with the College Student Services functional area.
• Maintains accountability for meeting FERPA and other relevant federal, state, and College’s student records directives and procedures.

Requirements

The employee is frequently required to stand, and occasionally required to walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear; and taste or smell. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Qualifications

Must be able to complete all required trainings and professional development sessions sponsored by Texas Southmost College (TSC). Must support the values and institutional goals as defined in the College’s Strategic Plan. Must be able to work evenings, holidays, or weekends depending on deadline requirements and special events.