Enrollment Services Coordinator

Job Summary

Towson University (TU) is a top 100 public university and one of the nation's great colleges to work for. Located north of Baltimore, TU currently enrolls over 19,000 students and is the second-largest university in the University System of Maryland. The Enrollment Services Coordinator serves as a central point of contact for prospective students, current students, and families while supporting critical enrollment management functions within University Admissions.

Responsibilities

• Administer the operational components of the Regional Tuition Rate program, including eligibility review, documentation verification, student communications, and appeals processing.
• Review residency-related documentation and determine eligibility in accordance with institutional policies and procedures.
• Monitor and maintain accurate tuition coding within Slate and PeopleSoft.
• Conduct routine audits to ensure compliance and data integrity.
• Serve as the primary point of contact for students and families regarding regional tuition eligibility and requirements.
• Collaborate with Financial Aid, Student & University Billing, the Registrar's Office, and Information Technology to resolve student issues and ensure consistent policy implementation.
• Prepare reports, track program outcomes, and recommend process improvements.

Enrollment Services Front Desk & Customer Service

• Serve as the receptionist and first point of contact for prospective students, current students, families, and visitors within the Enrollment Services building.
• Provide exceptional customer service through in-person, phone, and email interactions.
• Function as a one-stop resource by providing guidance on admissions, financial aid, billing, registration, residency, and enrollment processes.
• Assist students and families in navigating university services and connecting with appropriate campus resources.
• Manage visitor traffic, appointment coordination, and general front desk operations.
• Maintain current knowledge of enrollment-related policies, procedures, and deadlines to provide accurate information.

Residency Classification Functions

• Assist with residency classification reviews and verification processes.
• Evaluate supporting documentation related to residency status and tuition classification.
• Support communication and outreach efforts related to residency determinations.
• Collaborate with campus partners to ensure consistent application of residency policies and procedures.
• Maintain accurate records and assist with compliance reporting related to residency determinations.

Other Duties As Assigned

• Participate in admissions-related activities such as customer service, application review, event planning, special projects, and committee work as needed.
• Perform other duties assigned to support the mission and goals of University Admissions and Enrollment Services.

Qualifications And Skills

• Excellent communication, customer service and interpersonal skills, with the comprehensive knowledge of and skill in the application of office practices.
• Exceptional attention to detail and organization skills with the ability to manage multiple priorities while ensuring accuracy, efficiency and timely completion of tasks.
• Demonstrated ability to work collaboratively as a team player with a strong work ethic in a high volume, fast paced environment.
• Committed to fostering cross-cultural communication, building positive working relationships and actively contributing to a collaborative office environment.
• The familiarity and use of technology is critical to the success of this position and the overall operation.

Preferred Qualifications

• Bachelor's degree
• Proficiency with databases, student information systems, and/or CRM platforms (i.e. PeopleSoft, ImageNOW and Salesforce)

Pay And Benefits

$53,000 annually and full university benefits that include 22 days of annual leave, up to 17 holidays, personal and sick days; excellent health, life, and retirement plans; and tuition remission. To learn more about our benefits, please click here. TU also offers a variety of great perks and discounts, which can be found here.

Application Instructions

To apply, please submit a cover letter and resume with your online application. This position will be open for a minimum of 14 days.